RBC - Overview: Sales & Service Role at the contact center | Glassdoor
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Helpful (1)

"Overview: Sales & Service Role at the contact center"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales and Service Representative in Mississauga, ON (Canada)
Current Employee - Sales and Service Representative in Mississauga, ON (Canada)
Doesn't Recommend
No opinion of CEO

I have been working at RBC full-time (More than a year)

Pros

You gain a great deal of experience in professionally dealing with all sorts of clients and resolving their problems.

Cons

It's a high pressure environment, you constantly have to deal with daily sales targets (pitching electronic statements, referrals to credit/investments etc) while maintaining other stats like the length of your call, total time logged in and taking calls etc.
There's a ton of coaching involved, I learned a great deal from this sort of feedback, however I will say overly done.
It usually takes at least a year + of hardwork to be promoted into another line of business, i.e. within the contact center again, and within credit or investment department (pay starting at 41K in these departments around when I was there)

Advice to Management

Managers at the contact center have their own team targets to meet and face a lot of pressure/competition in that sense. Therefore, this advice is more to the senior or executive management and that is allowing employees to focus on the key items that matter to your clients, such as great service. Employees in the sales and service dept of the RBC contact center are overworked because of other almost unnecessary targets such as stats and sales.

Other Employee Reviews for RBC

  1. "Process related"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Employee motivation, career growth, organization culture.

    Cons

    They do not have any....


  2. Helpful (1)

    "No career mobility"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Analyst in Toronto, ON (Canada)
    Former Employee - Senior Technical Analyst in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook

    I worked at RBC full-time (More than a year)

    Pros

    Good for anyone who likes routine work

    Cons

    Dead end for anyone with ambition - difficult to move - pay is low relative to skill sets

    Advice to Management

    Find better managers


There are newer employer reviews for RBC
There are newer employer reviews for RBC

See Most Recent

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