REI - Genuinely great people | Glassdoor
There are newer employer reviews for REI
There are newer employer reviews for REI

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"Genuinely great people"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Specialist
Current Employee - Customer Service Specialist
Recommends
Neutral Outlook
Approves of CEO

I have been working at REI part-time (More than 3 years)

Pros

A wonderful community of like-minded people. Overall sense of the company's commitment to its employees and core values. Great deals on great gear!

Cons

There's very little negative to share. Perhaps they could tone down the sometimes excessive focus on selling memberships.

Other Employee Reviews for REI

  1. Helpful (4)

    "An unfortunate race to become just another retailer."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at REI full-time (More than 10 years)

    Pros

    Pretty good benefits compared to other retailers, good discounts and deals on gear, depending on the store - good people to work alongside.

    Cons

    Steady decline to value cost cutting over the employee and customer experience, payroll management is erratic and punitive for managers and employees alike, the daily battle of PT employees over hours is a morale killer, management development has turned into a popularity contest replacing talented managers with people who simply agree with upper management. The employee experience varies a lot throughout the company and the increasing number of dissatisfied managers and frustrated employees worried about their jobs and hours makes for a bad mix for customer service. Departments at headquarters are more disconnected than ever and appear more interested in pushing out changes than listening to how they're going. They still talk a big game over various initiatives like diversity but every year it goes on, it seems more like lip service. There's very little diversity in store management or senior leadership beyond gender. Good luck to those coming from other retailers, unless you're prepared to smile and nod a lot. Unfortunately, at this point there are more retailers out there doing a better job at taking care of their teams and their customers.

    Advice to Management

    REI is getting bigger and it's clear the priorities are more focused on chasing the Amazon and Dick's Sporting Goods out there. REI used to be a great place to work, now more employees are either scared to tell you what they really think because those people get their careers stalled or cut short or just don't believe you'll listen any more. The director level out there isn't helping to improve the situation as much as enforce the status quo. They get paid a lot to keep it that way. It's time to go out and find those last few folks you have who will tell you what's really happening and listen to them. Retail isn't getting any easier and losing the enthusiasm of your front line staff won't help you. Another retailer cut loose some of their most tenured, experienced team members a few years back, I don't think it helped Circuit City either. Time to decide what's important REI because you seem to have lost your way.


  2. "Excellent Company to work for - Great culture and company values"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at REI full-time (More than 10 years)

    Pros

    Talented co-workers
    Treat people with respect
    Listen to their employees
    Offer flexible work schedules where possible

    Cons

    Thoughtful consideration can lead to slow decision making sometimes

    Advice to Management

    Continue to create a sense of urgency in the organization. Retail is a very competitive landscape.

There are newer employer reviews for REI
There are newer employer reviews for REI

See Most Recent

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