REI - A Balanced Place to do Good Work | Glassdoor
There are newer employer reviews for REI
There are newer employer reviews for REI

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"A Balanced Place to do Good Work"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Kent, WA
Current Employee - Anonymous Employee in Kent, WA
Recommends
Positive Outlook

I have been working at REI full-time (More than a year)

Pros

The corporate work environment is very casual yet professional. People treat each other with respect and promote teamwork. There is great work/life balance with reasonable hours and flexible work schedules including telecommuting. Of course outdoor activities are encouraged and supported with great deals on merchandise. Senior management for the most part is very accessible and connected to the workers.

Cons

Resources can be lean including budget money for making improvements. The company has been used to operating as a mom & pop shop and is slow to adopt common systems and standard procedures. Some people do multiple functions that would be covered with more resources in other companies.

Advice to Management

Implement systems and standards that reflect the size of company you are and wish to grow to be.

Other Employee Reviews for REI

  1. Helpful (2)

    "Indecision and unwillingness to change will doom REI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Level in Kent, WA
    Current Employee - Manager Level in Kent, WA
    Negative Outlook
    No opinion of CEO

    I have been working at REI full-time (More than 3 years)

    Pros

    REI has a good work/life balance, discounts, casual environment, nice HQ campus, encouraged to serve the environment, good health coverage, encourage alternative transportation methods.

    Cons

    Complacency, slow to change, indecision, competitive with each other and other divisions, poor leadership, ignorant, lack technical skills, minimal career advancement opportunities, lack of accountability, lack of respect for newer employees and the experience/knowledge they bring to the company, disjointed retail leadership team (retail directors), who do not agree and lead independently, which creates a poor customer experience from store to store. Retail leadership is stagnant with minimal turnover. Retail management opportunities are almost entirely given to internal candidates.

    Advice to Management

    Create a clear vision and direction. Actively guide and support your directors by giving them the resources, budget and education for them to be successful. Lastly, hold your directors accountable and take action when they fail. REI will not succeed if it continues to go the same way they've always gone. Lastly, respect the HQ managers who rarely get the credit they deserve. They are (were) the true leaders for the employees.


  2. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boston, MA
    Current Employee - Customer Service Representative in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at REI part-time (More than 3 years)

    Pros

    Great benefits and discounts and even better coworkers. I've worked at REI as a part time customer Service Rep. for three years and see my self working for many more as long as I have the time.

    Cons

    The computer system is ancient by by 2000 standards, let alone by 2013. Work could be done a lot faster and with less wait times to customers, specially on a busy day.

There are newer employer reviews for REI
There are newer employer reviews for REI

See Most Recent

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