REI - One time great, now just another stumbling retailer. | Glassdoor
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There are newer employer reviews for REI

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Helpful (11)

"One time great, now just another stumbling retailer."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Marketing Supervisor in Kent, WA
Current Employee - Marketing Supervisor in Kent, WA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at REI full-time (More than 10 years)

Pros

Many of the people are wonderful but lack of leadership leaves them exhausted or burns them out. Pro deals are wonderful.

Cons

The company is bleeding talent and new managers are sub-par, with little or no talent for true leadership themselves. Training is non-existent and the lack of training is used as a reason for not hiring from within. The old guard leaders still in place are repeating the same wretched investment mistakes that have plagued the company the last four years as if they will suddenly work this time around. Constant cycle of failed or abandoned projects with absolutely no consequences to management/leadership for the wasted time and capital. Stealth layoffs have killed moral and feed an atmosphere of fear and expectation of more to come. Hard to work productively thinking you are likely next, and that current leadership is not capable of turning it around.

Advice to Management

Weed out the passive aggressive and finger pointing managers, be ruthless with those that waste time and money, implement real consequences for leaders that fail repeatedly. train and promote the good talent you have left, and hope you haven't left it too late.

Other Employee Reviews for REI

  1. Helpful (12)

    "The once and former great REI!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Kent, WA
    Former Employee - Manager in Kent, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at REI full-time (More than 8 years)

    Pros

    Great people, good pro-deals on product.

    Cons

    REI has become a stressful, when is the next shoe going to fall environment. Many restructuring and re-orgs have become the norm. and seems to be long term employees who are targeted. Let me be clear, these were highly productive, well liked and respected employees but not valued by the new management. The culture and values are shadow of what they once were, pay more for benefits while they are reduced. Sabbaticals have been reduced and most likely going to be a thing of the past in the next couple of years.

    Advice to Management

    Poor senior leadership, poor decision making and the constant starting,stopping and abandoning projects numerous times have endangered this company. The expense alone is outrageous and the employees are paying the price. At this rate, REI is on the verge of becoming a cautionary tale.


  2. Helpful (2)

    "Good opportunity for second-income part time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales in Denver, CO
    Former Employee - Retail Sales in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at REI full-time (More than 10 years)

    Pros

    • great pro-deal incentives if you have play money to spend
    • good benefit package even for PT employment
    • good training regimen
    • good company management
    • best fellow employees, with consistently more life experience and often education than any comparable kinds of work or pay rate.
    • good support for taking recreational time off
    • best match for people who don't need the income and have flexible hours

    Cons

    • non-conducive to competitive pay for performance
    • schedule, like most retailers now, is based upon "business needs" which translates to: "be available at any time but we may need you for only 10 hours a week."
    • based on the above, not conducive for most positions as dependable source of income for necessities like rent/mortgage, food, fuel, benefit eligibility—basic necessities of life
    • not necessarily a "con" but be aware that major floor staff factor is % of memberships sold e.g. performance review and hence, scheduling status

    Advice to Management

    • as there is "no mission without margin," remember there is also "no margin without mission." That is, if REI continues to compromise what it has historically done best—inspire and educate people, of all ages and economic levels, then it will simply play into the hands of the Amazons and other online sellers, where price becomes the bottom line. Remember your roots supporting stewardship and inspiring non-profits that serve disenfranchised populations, even if they don't immediately gratify the bottom line.
    • continually strive to find ways to reward the lowest paid floor staff who represent REI to the public. Demonstrate in substantial ways that you value them, aside from pro-deals on toys that they can't afford because rent and food are more essential issues.

There are newer employer reviews for REI
There are newer employer reviews for REI

See Most Recent

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