REI - Good option for retail work | Glassdoor
There are newer employer reviews for REI
There are newer employer reviews for REI

See Most Recent

"Good option for retail work"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Specialist in Houston, TX
Former Employee - Customer Service Specialist in Houston, TX
Recommends
Neutral Outlook
No opinion of CEO

I worked at REI part-time (Less than a year)

Pros

REI was a fun place for me to work in 2010. Between the great pro-deals, other benefits, and fun coworkers, it was the best retail position I've worked to date. The pay, while not amazing, was better than I had been paid in other retail positions. I also enjoyed selling quality products to people and REI's company values (i.e. educations, conservation, etc). It was a really great job for me at that time in my life, and I would generally recommend others to work there too.

Cons

Unfortunately, it's still a retail position, so hours can be all over the place. It can also be difficult to get on as a full-time employee, which can make it hard to support yourself with just 1 job. While I was there, the multiple systems we had to use for customer service were cumbersome and frequently very frustrating.

Other Employee Reviews for REI

  1. Helpful (11)

    "One time great, now just another stumbling retailer."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Supervisor in Kent, WA
    Current Employee - Marketing Supervisor in Kent, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at REI full-time (More than 10 years)

    Pros

    Many of the people are wonderful but lack of leadership leaves them exhausted or burns them out. Pro deals are wonderful.

    Cons

    The company is bleeding talent and new managers are sub-par, with little or no talent for true leadership themselves. Training is non-existent and the lack of training is used as a reason for not hiring from within. The old guard leaders still in place are repeating the same wretched investment mistakes that have plagued the company the last four years as if they will suddenly work this time around. Constant cycle of failed or abandoned projects with absolutely no consequences to management/leadership for the wasted time and capital. Stealth layoffs have killed moral and feed an atmosphere of fear and expectation of more to come. Hard to work productively thinking you are likely next, and that current leadership is not capable of turning it around.

    Advice to Management

    Weed out the passive aggressive and finger pointing managers, be ruthless with those that waste time and money, implement real consequences for leaders that fail repeatedly. train and promote the good talent you have left, and hope you haven't left it too late.


  2. Helpful (12)

    "The once and former great REI!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Kent, WA
    Former Employee - Manager in Kent, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at REI full-time (More than 8 years)

    Pros

    Great people, good pro-deals on product.

    Cons

    REI has become a stressful, when is the next shoe going to fall environment. Many restructuring and re-orgs have become the norm. and seems to be long term employees who are targeted. Let me be clear, these were highly productive, well liked and respected employees but not valued by the new management. The culture and values are shadow of what they once were, pay more for benefits while they are reduced. Sabbaticals have been reduced and most likely going to be a thing of the past in the next couple of years.

    Advice to Management

    Poor senior leadership, poor decision making and the constant starting,stopping and abandoning projects numerous times have endangered this company. The expense alone is outrageous and the employees are paying the price. At this rate, REI is on the verge of becoming a cautionary tale.

There are newer employer reviews for REI
There are newer employer reviews for REI

See Most Recent

Work at REI? Share Your Experiences

REI
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or