REI - A wonderful culture with great and caring people. | Glassdoor
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There are newer employer reviews for REI

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Helpful (2)

"A wonderful culture with great and caring people."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Director in Kent, WA
Current Employee - Director in Kent, WA
Recommends
Positive Outlook
Approves of CEO

I have been working at REI full-time (More than 5 years)

Pros

Great opportunity to work for a mission driven retailer. New leadership and strategy will set us up for success in the years to come. Change can be hard but exciting.

Cons

Lots to do but we need to take a holistic view and focus on the game changers. We are industry leaders but sometimes have been slow to move on some things. Glad we are moving forward.

Advice to Management

During times of change remember to do the right thing. This is the heart and soul of our business and probably the reason you joined and others wish they could join.

Other Employee Reviews for REI

  1. Helpful (9)

    "I believed the feel-good hype, until I started working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Los Angeles, CA
    Current Employee - Sales Specialist in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at REI full-time (More than 3 years)

    Pros

    Prodeals, mostly good coworkers, getting to try out new gear.

    Cons

    Selling memberships is their number one goal. Not customer service, not community service, not educating their employees to be experts in camping or footwear or action sports. The REI "expert in a green vest" is an expert at selling memberships, not at hiking, biking, skiing, or backpacking. Outreach classes have been almost non-existent over the last 6 months, informational 'morning huddles' deal exclusively with membership sales and not with product information, knowledgeable employees have been forced out due to "scheduling conflicts" while employees with no product knowledge and limited outdoor experience who have become close friends with management get almost 40 hours a week. Store management has become insular, hiding in their offices for hours on end, never coming out to the sales floor, ignoring employees whose views do not align perfectly with their own, promoting only those one or two employees who only tell them how wonderful they are, the store manager allows the sales managers to rule through fear and ignorance while he sits in his office and waits to retire.

    Advice to Management

    Get back to basics on product training, informed and educated staff do more to sell memberships than slimy used car salesman tactics. Give the stores the payroll budget to train all employees in all departments; a well-trained staff will sell more, act as a team, increase customer enjoyment of the shopping experience, and increase employee retention.


  2. "General Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT in Kent, WA
    Current Employee - IT in Kent, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at REI full-time (More than a year)

    Pros

    Excellent people to work with

    Cons

    Such change going on with management that people don't know if their roles are going to change.

There are newer employer reviews for REI
There are newer employer reviews for REI

See Most Recent

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