REI - It's all about who you directly work with... & it's totally corporate. | Glassdoor
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There are newer employer reviews for REI

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Helpful (7)

"It's all about who you directly work with... & it's totally corporate."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Specialist in Falls Church, VA
Former Employee - Customer Service Specialist in Falls Church, VA
Disapproves of CEO

Pros

It's a relatively easy job, even in customer service with difficult customers that come there w/ problems.

Cons

The ideals/image of REI & the reality are not exactly the same. Very corporate
The scheduling became increasingly difficult.
Low compensation
Having to push "memberships"
Boredom factor... it is retail after all. Could be worse (as in sales associate)
It's not as portable of a job as one would think... I know one person who moved cross country & was promised close to FT hours but kept getting less than 20h/wk.
Evaluations are done thru some system that was clearly brought (bought) from some management consulting (software) company... not always reflective or considerate of all the factors.

Advice to Management

Every company has to evolve but its a shame REI has evolved so far away from it's roots & values. Big fast growth isn't always best.

Other Employee Reviews for REI

  1. Helpful (1)

    "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Durham, NC
    Current Employee - Cashier in Durham, NC
    Recommends
    Approves of CEO

    Pros

    Great Discounts. you get 50 or more percent off, its crazy who would want to pay regular price after that

    Cons

    They brainwash you with corporate bull, 20 hour miniumum work week, required meetings, unhappy customers, short lunches, no bathroom breaks

    Advice to Management

    Its really a great place to work. you get awesome discounts, 50 percent or more off, its crazy. who would want to pay retail after that


  2. "Best work experience of my life."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Kent, WA
    Former Employee - Analyst in Kent, WA
    Recommends
    Approves of CEO

    Pros

    Great people - REI has an active, engaged workforce. Pleasant culture - the need to find balance between working hard and having fun is not only acknowledged but encouraged.

    Cons

    Some managers were reluctant to ask employees to be accountable - but I think that happens in any organization and is thankfully it is rare at REI.

    Advice to Management

    Stay focused on high levels of job satisfaction. Remain committed to quality product that everyone in the organization can be proud of. Continue to give back by supporting great causes.

There are newer employer reviews for REI
There are newer employer reviews for REI

See Most Recent

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