Rackspace - The company has great promise | Glassdoor
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There are newer employer reviews for Rackspace

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Helpful (1)

"The company has great promise"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Systems Engineer in San Antonio, TX
Current Employee - Systems Engineer in San Antonio, TX
Recommends
Approves of CEO

Pros

- Casual work environment
- Great people
- Excellent place to learn and grow as an individual
- Lots of in-house training offered, some of it is excellent
- The culture is amazing

Cons

- People/teams are often not held accountable to fix their mistakes
- Currently struggling with maintaining their culture due to the large company growth
- Losing a lot of talented people because of salary/compensation concerns

Advice to Management

Instead of just promoting people to a higher level in their current position, hire internally for the management opportunities that are available.

Other Employee Reviews for Rackspace

  1. Helpful (3)

    "Good place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Approves of CEO

    Pros

    - Casual dress
    - WFH opportunities
    - Flexible hours
    - Free soda & snacks
    - Breakfast and lunch always available on-site
    - Laid back atmosphere
    - Good compensation
    - Great managers and leadership
    - Passionate employees
    - Awesome support staff

    Cons

    - Distracting open-floor atmosphere...
    - Location is on the far east side of San Antonio...
    - They outsource work that could be done in-house

    Advice to Management

    Great management staff but sometimes they're overwhelmed. Perhaps more project managers would help? Better organization and clear direction to the all teams and departments would benefit this company by leaps and bounds.


  2. Helpful (6)

    "A great company with some great achievements and great problems."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Windows Systems Administrator III in San Antonio, TX
    Current Employee - Windows Systems Administrator III in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Co-workers for the most part are some of the most technically talented in the business. Senior Leadership and our CEO is very optimistic and visionary and you can't help but love the guy because he has a great personality. Free Drinks. Casual Dress Code. and Friends and Family policy.

    Cons

    Salaries are under the industry average for just about every position. The only reason we retain any talent is due to the poor economy and nice culture. Stock Options/raises/bonuses are a joke for support floor Rackers if they are available at all. The new middle management layer has done more damage than good. Many do not understand the responsibilities of the Rackers they manage and this causes confusion and poor performance reviews based on ignorance and reading statistic spreadsheets. Nobody on the support floor seems to be appreciated at all anymore due to the disconnect between mid management and Rackers...even though Upper Management says we are the secret sauce.

    Advice to Management

    Please stop hiring more mid-managers and use the money to hire more support floor Rackers to keep Fanatical Support alive. Treat your Senior Rackers like they are worth gold..because they are. Give everyone a defined path of career advancement and please keep salaries at the industry average so we can hold on to the people who helped make Rackspace a great company to work for.

There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

See Most Recent

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