Rackspace - Excellent learning experience. | Glassdoor
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There are newer employer reviews for Rackspace

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Helpful (6)

"Excellent learning experience."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in San Antonio, TX
Former Employee - Anonymous Employee in San Antonio, TX
Approves of CEO

Pros

1. Awesome people. Seriously. There are some crazy smart people working here.
2. Cultural History. There is an extensive and well earned culture built around provided the best support in tech.
3. Options/Stock grants appears to be getting better than they were 2 or 3 years ago.

Mostly, though, it's the people. I loved the teams that I worked with.

Cons

1. Compensation. The grapevine is full of verifiable stories of techs (regardless of discipline) leaving the company and receiving 50-100% raises, large options/stock grants, large relocation packages, etc.
2. Ineffective middle management. Everyone has their stories.
3. Training is barely there to non-existent. What training that does exist isn't effectively managed.
4. Silos. There are a LOT of silos. Cloud, for example, is often seen as a 'black box' - and feels like a separate company. Each of the support organizations feels as if they are in direct competition with each other.
5. Less pride/ownership/whatever you want to call it in the work the support teams are doing, leading to mediocre solutions and rework as 'patchy' solutions fail later on.
6. Work-life balance can be horrifyingly out of whack.
7. Emphasis on "friends and family" can result in employees' real families feeling neglected.

Advice to Management

First, continue to work on compensation packages. They HAVE gotten better over the past two years, but still are not quite where they need to be to be competing with Amazon, IBM and Google for RAX employees.
Second, re-examine hiring and promotion practices. The Technical Architect track is awesome in keeping great Rackers engaged and on the payroll, however, for every Racker 'saved' by the program, how many others leave to similar positions with other companies? Expand scope, or otherwise come up with a solution to keep the senior people with the company, and hopefully bring some of those lost, back.
Work-life balance can be -extremely- out of whack. It is not at all uncommon for senior technical resources to work 60-80 hour weeks due to on-call needs.

Other Employee Reviews for Rackspace

  1. Helpful (2)

    "I get to work with smart people on interesting problems."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer III in San Antonio, TX
    Current Employee - Software Developer III in San Antonio, TX
    Doesn't Recommend
    Approves of CEO

    Pros

    I am able to work with a small group of very talented and smart people. We are able to create things that people use.

    Cons

    The layers between line-level employees and senior management are filled with a vast layer of goopy middle management that tends to slow things down and is constantly in a state of churn. The consequence of the middle management churn is that decisions carry little to no responsibility for those who made them.


  2. Helpful (6)

    "A Great Place to Work with A Few Blemishes"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in San Antonio, TX
    Current Employee - Systems Engineer in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Job:
    - Constant challenges and interesting problems to tackle
    - Autonomy to take ownership of issues without micromanagement
    - Real sense of purpose/satisfaction in a job well done
    - Great experience builder
    - Lots of opportunities for free education and certification (MCITP, RHCE, Cisco, CompTIA, PMI, etc)

    Culture:
    - Most people really want to be there and care deeply about customer service
    - Basically no dress code for technical folks
    - Values-based culture that places focus on getting things done the right way, both in terms of correctness and in terms of morality, you could say
    - Quarterly team outings

    Compensation:
    - Decent salary for certain positions (especially given San Antonio costs of living)
    - Good benefits (health, dental, vision, disability, stock purchase program, FSA/HSA, etc)
    - Good vacation time (17 days per year for new employees, 22 days per year for employees with 5 year tenure)
    - Flexible scheduling (no nickel-and-dime-ing of time off for doctors appts, etc)

    Cons

    - There is a lot of tribal/institutional knowledge that is not centralized (common problem with rapid-growth companies)
    - A few too many middle managers that don't seem to contribute much besides sitting in meetings
    - Lack of solid process controls, over-reliance on hero employees to fill the gaps left by poor planning/implementation
    - Some positions are under-compensated in terms of salary. However pay seems to start low and ramp up, for example I make almost 80% more now than when I started a couple years ago.
    - Not enough focus on holding individuals accountable for their performance. It's a great environment for self-motivated, high performing individuals to get the job done without micromanagement, but lazy/inept folks can fly under the radar for far too long.
    - Not enough focus on retaining top experienced people, however based on recent evidence this seems to have been fixed quite a bit in the last few months.

    Advice to Management

    - Pick a consistent vision and stick with it.
    - Seriously evaluate the quality of middle management and rethink the manager count (one manager for every 4-6 people in some departments is FAR too many).
    - Make sure there is sufficient staffing and training to support new initiatives and products.

There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

See Most Recent

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