Rackspace - Customer Obsessed and Incredible People | Glassdoor

Employee Review

Employee Review

Featured Review

"Customer Obsessed and Incredible People"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Manager in San Antonio, TX
Current Employee - Senior Manager in San Antonio, TX
Recommends
Positive Outlook
Approves of CEO

I have been working at Rackspace full-time (More than 8 years)

Pros

Vision is unchanged: to be recognized as a world-class service company
Team-based Culture that promotes ownership
Pushes decision making to those working daily with customers
Leaders who are regularly thinking about improving customer experience and driving employee engagement
Opportunity for those willing to put in the work

Cons

Culture can seem 'wide-open' which doesn't work for those wanting very clear, scripted, organized work environment
Can lead to change fatigue if communication is unclear

Advice to Management

Keep learning and finding ways to improve the customer experience (listen to those supporting customers each day!)
Continue ramping up the communications to employees

Rackspace Response

Sep 17, 2018 – Employee Experience Analyst

Your feedback is greatly appreciated and so is your service to the company. Thank you for being a promoter of Rackspace!

Other Employee Reviews

Other Employee Reviews

  1. Helpful (4)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    good benefits, generous time off

    Cons

    lack of leadership at the top—always chasing the next shiny object


  2. "Low Pay Good Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Work culture
    great managers
    free coffee and fruit

    Cons

    low pay
    overly strict attendance guidelines

    Rackspace Response

    Sep 10, 2018 – Employee Experience Analyst

    Racker, please share your feedback by reaching out to your HR contact or emailing us at rackerexperience@rackspace.com. We would love to hear more about your experiences and how we can improve... More

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