Rackspace - Customer Obsessed and Incredible People | Glassdoor
Pros
  • "Great Work Environment, substantial remote workforce, excellent work/life balance" (in 88 reviews)

  • "Relevant offerings and great culture" (in 119 reviews)

Cons
  • "Lack of work life balance for those in 24/7 roles" (in 34 reviews)

  • "Incompetent middle-management pits employeees against one another as opposed to fixing problems" (in 65 reviews)

Employee Review

Employee Review

Featured Review

Helpful (13)

"Customer Obsessed and Incredible People"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Manager in San Antonio, TX
Current Employee - Senior Manager in San Antonio, TX
Recommends
Positive Outlook
Approves of CEO

I have been working at Rackspace full-time (More than 8 years)

Pros

Vision is unchanged: to be recognized as a world-class service company
Team-based Culture that promotes ownership
Pushes decision making to those working daily with customers
Leaders who are regularly thinking about improving customer experience and driving employee engagement
Opportunity for those willing to put in the work

Cons

Culture can seem 'wide-open' which doesn't work for those wanting very clear, scripted, organized work environment
Can lead to change fatigue if communication is unclear

Advice to Management

Keep learning and finding ways to improve the customer experience (listen to those supporting customers each day!)
Continue ramping up the communications to employees

Rackspace Response

Sep 17, 2018 – Employee Experience Analyst

Your feedback is greatly appreciated and so is your service to the company. Thank you for being a promoter of Rackspace!

Other Employee Reviews

Other Employee Reviews

  1. "It is awesome to be a Racker!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in San Antonio, TX
    Former Employee - Operations in San Antonio, TX
    Recommends
    Neutral Outlook

    I worked at Rackspace full-time (More than 8 years)

    Pros

    You make friends for life - this is a family and something very special.
    You learn what it means to really serve customers and how to work on a team.
    You work with world class people who come to work every day inspired.
    You have so many learning opportunities, you have to try hard not to learn.
    People care...period.

    Cons

    San Antonio can be a tough city to move to if you're used to Austin or SF.

    Advice to Management

    Don't forget the power of Rackers....we are a special breed.

    Rackspace Response

    Oct 22, 2018 – Employee Experience Analyst

    Thanks so much for taking the time to leave us your feedback! Every day we are inspired by our Rackers and we thank you for helping to make this place so special. Once a Racker, Always a Racker!


  2. "support tech I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Tech I in San Antonio, TX
    Current Employee - Support Tech I in San Antonio, TX

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    pretty simple entry level technical position

    Cons

    too much shift left work ! adding way too much on our plate

    Rackspace Response

    Oct 22, 2018 – Global Talent Brand Manager

    As a company that supports customers 24x7x365, we sincerely thank you for all you do to support our customers, Racker!

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