Rackspace - Ironic blend of social consciousness and Orwellian core values | Glassdoor
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Helpful (15)

"Ironic blend of social consciousness and Orwellian core values"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in San Antonio, TX
Former Employee - Anonymous Employee in San Antonio, TX
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at Rackspace full-time (More than 3 years)

Pros

Chance to learn cool technologies and work with awesome individual contributors. Socially conscious company. Provides ways to incorporate volunteer-ism and fitness into the workday. Nice treatment of veterans. Employees reach out to each other and the community in all sorts of ways.

Cons

Though their heart is in the right place, Rackspace could use some work. Rackspace's infrastructure is sorely lacking. The Rackspace culture is manic, dysfunctional, and reeks of cronyism. When management talks about "friends and family," it means they get to hire their incompetent pals without any checks or balances. I need a "Rackers Anonymous" meeting. The place is filled with people with "manager" or "director" in their title, without any clear indication of what they actually do. The best leaders at Rackspace tend to get their wrists slapped for not lining up with "core values" and tend to get lost in the chaos. The least effective leaders are encouraged to perpetuate the "let's talk about this forever without getting anything done" syndrome. Lots of managers use the core values to stifle innovation, speaking out, and risk-taking. For instance, I've seen more than one person get ousted for speaking up in meetings, for being innovative and proactive, for actually getting work done, or for being a self-starter. Rackspace promotes "group think" - if you don't line up with the ineffectual way they do business, you are accused of not conforming to core values or being a team player. They claim to value fanatical support - meaning, employees should feel empowered to do whatever it takes to do a great job - however, the culture disempowers employees and forces them to shape up (to the core values) or ship out. Rookie-O - a weeklong indoctrination camp disguised as an orientation - gives you a good idea of what's ahead. Lots of red tape for a place that claims to eschew it. Thank god that San Antonio is a warm place because the emperor is definitely naked.

Advice to Management

Revisit the vague and subjective core values. Instead, start valuing experienced and competent technical contributors and leaders over pontificating do-nothings. I've never been at a company where technical contributions are so sorely ignored. And, I've never heard so much jargon in my life (especially in the RED organization). Typical management speak at Rackspace includes phrases like, "circling back," "cadence," "learnings," "thought leaders," "mentoring moments," "leadership sponsor," "reach out," "rockstar," and, of course, "fanatical." It's telling that the highest award at Rackspace is a straitjacket.

Other Employee Reviews for Rackspace

  1. Helpful (1)

    "Fun company, growing and doing a lot of things right"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ruby Developer in San Antonio, TX
    Former Employee - Ruby Developer in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rackspace full-time

    Pros

    A real focus on taking care of employees. They work very hard to find the right fit for people, and aren't jerks about moving people around to keep them interested. Salaries are generally competitive, and the cost of living in San Antonio is low. They even have an internal radio stations, and employees can DJ their own shows!

    Cons

    Lots of reorganization can become challenging to deal with. You never know quite where your desk is going to be from one day to the next. Rapid growth meant lots of new management coming in, often with wildly differing management styles.


  2. Helpful (2)

    "Awesome place to work and learn but w/ very poor pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineer in Austin, TX
    Former Employee - Sales Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    - Amazing People (Rackers are some of the best in industry)
    - Awesome CEO. Lanham is fantastic
    - Great culture and work environment
    - You are given the opportunity to do your best every day
    - Wonderful place to learn and be part of something great

    Cons

    - Abysmal pay bands. So far below the industry averages, its often incomprehensible
    - Cost cutting in the wrong areas (facilities, healthcare, etc.)

    Advice to Management

    Please pay your people what they are worth. Its one of the easiest ways to keep your best and brightest!

There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

See Most Recent

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