Rackspace - It's not what you know, it's who you know | Glassdoor
There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

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Helpful (4)

"It's not what you know, it's who you know"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Software Quality Engineer in San Antonio, TX
Current Employee - Software Quality Engineer in San Antonio, TX
Recommends
Neutral Outlook
Approves of CEO

I have been working at Rackspace full-time (More than a year)

Pros

-Culture is laid back. T-shirt, shorts, flip flops are ok
-Plenty of opportunities to learn
-Peers are open to mentoring you
-Great benefits and company activities
-Pay is based on prior experience

Cons

-No clear direction from upper management, which makes projects very stressful and deadlines/goals are hazy
-Non-managerial employees: Plenty of times you find yourself trying to determine what you should be working on and leading projects instead of getting managerial input
-No matter how much work you do, make sure you know and inter-mingle with others outside of your team. Otherwise, your work will go unnoticed

Advice to Management

Establish more processes and standards and ensure that these are carried out. Many times there are no standards at all, and if there are, no one promotes them to be followed

Other Employee Reviews for Rackspace

  1. Helpful (6)

    "Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - ServiceNow Developer in San Antonio, TX
    Current Contractor - ServiceNow Developer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace as a contractor (Less than a year)

    Pros

    The atmosphere among the workers seems positive at first. After awhile, you start to see the overwhelming pressure they are under and the long hours they're working. I came in as a contractor (to hire). I expected I would have to work very hard to prove myself, but was shocked when I saw what the FTE employee's had to do just to stay employed. I enjoyed the few chances I got to play foosball, and go down the slide or play street fighter on the arcade machine. Also the food trucks and events like "Racktoberfest" were pretty neat. Halloween was great, costume contests, you can see the brilliant creativity come out from the very intelligent and talented staff.

    Cons

    I was a developer on the * Team. The first week I was there my manager sat me down and told me that she was in the process of firing the senior developer on our team and that I needed to step up to meet his duties. I informed her that I would need at least a month to get up to speed and be able to take on some of his roles. 2 weeks went by, and I was sat down again, this time with the manager and one of the FTE employees on the team where the manager threatened to fire us both if we didn't start displaying SME like behavior. It was at that point I began looking for another job. After the first month, a girl from another team transferred to ours. After two weeks of working for our manager, she ended up going right back to her previous job. She was unable to voice any of her concerns because it's well known that if you cross the * manager, you'll quickly find yourself filling out unemployment paperwork. I was expected to work at least 10 hours a day, and when I did I was only supposed to bill 8 hours (as I was a contractor). Another contractor pulled me aside one day after the manager had threatened to fire someone else on our team right in front of everyone and told me that that was just what the manager does to keep you motivated. She knows that will make you work harder, and get more done. After two months of my time spent there, I got a job offer with less pay and was more than happy to take it. I feel so sorry for the staff that report to that manager, and I'm hoping that this review will help prevent anyone from making the mistake of moving their family across the country only to end up working for one of the worst people I've ever met in my entire professional career.

    Advice to Management

    My hope is that human resources will see the amount of turn over in the * team and realize the issue is not the staff, it is the management style of the manager. She clearly suffers from a bi-polar disorder and uses fear and negative reinforcement as her way of managing the team. They are under incredible amounts of stress to keep their job, and make sure she is happy. They laugh at her jokes the same way people laugh in SNL skits about Kim Jung Un. Her threats and her bully tactics will always work because San Antonio doesn't have much else to offer as far as technology jobs go. I was fortunate and was easily able to move away due to some very lucrative investments I had made. I fear the worst for that team, and truly hope that manager either gets promoted away from it, or terminated and replaced with someone who understands cloud technology and the best practices around developing it. That manager has no idea how any of that works, and would be the first to tell you that. Then turn right around and threaten to fire you because you aren't doing it fast enough. The more turn-over you experience as a result of this manager, the quicker Rackspace will go on the list of places tech grads will avoid. The internet moves very fast, you need to do your best to keep up, and you certainly are not in this situation.

    Good luck.


  2. Helpful (7)

    "Rackspace core values only on banners"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Antonio, TX
    Current Employee - Software Engineer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Smart people to work with

    Cons

    Dictatorial Management. Sweat shop. No recognition of hard work

    Advice to Management

    Please practice core values and listen to the ground level employees. Go back 5 yrs in terms of practicing core values and genuinely caring for employees and not just power

There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

See Most Recent

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