Rackspace - Enterprise BDC | Glassdoor
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There are newer employer reviews for Rackspace

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Helpful (6)

"Enterprise BDC"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - BDC in Austin, TX
Former Employee - BDC in Austin, TX
Recommends
Neutral Outlook
Approves of CEO

I worked at Rackspace full-time (More than a year)

Pros

Fun place to work with a lot of great people. You can wear what you want and they have food vendors on sight so you don't have to leave work to grab lunch. They also have a gym on site with boot camps and other things available that you can do during lunch. These are things that make a strong culture and they try to make sure you are comfortable.

Cons

Company has lost sight of what they are in business for and have positioned themselves to compete with Amazon on a commodity product. This is a dangerous place since the majority of revenue comes from services and dedicated hosting. The push is to great to be in the cloud.

Advice to Management

Train your lower management, I think this is overlooked and mid and lower management is filled with warm bodies not necessarily someone who has been trained to be in position.

Other Employee Reviews for Rackspace

  1. Helpful (7)

    "Lack of direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Austin, TX
    Former Employee - Marketing in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than a year)

    Pros

    Great people! Servant hearts.

    Cons

    No consistent direction, strategy and messaging changes every 6 weeks. Clash between legacy Rackers and new talent they are bringing in. New leaders over-simplify the problems and spend a lot of time on obvious problems that can't be fixed with existing budget and talent.

    Advice to Management

    Settle down and make a plan.


  2. Helpful (9)

    "Heading Down A Bad Path"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in San Antonio, TX
    Current Employee - Systems Administrator in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Fellow Rackers. For the most part, I've gotten along quite nicely with coworkers and they treat each other pretty well.
    Benefits are relatively good. 401k match. San Antonio's HQ is sprawling but has some good comforts like food trucks, massage chairs, etc..
    Lots of other opportunities within the company.

    Cons

    Management. Not sure where to even start.

    - Senior Management is addicted to reorganization. Any given organization in the company will be reorganized in 2 years or less, meaning that there are typically multiple simultaneous reorganizations happening at once. No real explanation of why its happening, and they never result in improved efficiency. Of course, during the constant reorganizations, confusion abounds for all other teams in the organization.

    - For years, Rackers have complained about products getting rolled out without prior training for the support floor. While espousing "Rackers" are the product, those very Rackers that are to be marketed as well-trained specialists are in fact poorly trained, and have to compete with their peers for access to training that is offered. While Rackspace has exploded in size, the quantity of useful training has stayed level, or has even been reduced. Product teams have little to no contact with the Support floor which is tasked with assisting customers with those very products. I've been told to "just figure it out".

    - Mid-level management is massive. As others have pointed out, for every 2-3 non-manager Rackers, there is 1 manager. This level of management does not seem to be empowered to cause change or improvements. They do, however act as a buffer so that upper-management does not have to deal with the outcomes of their poor decisions that support-rackers deal with on a daily basis.

    - As if out of a scene from Office Space, manager changes for some teams occur almost monthly with no expectation that any will stick around, making it confusing who to even report to. Each time, a new direction, a new style of management, new requirements, new demands passed through from upper management, and no one in upper management thinks that is a problem. Worse yet, it seems that some managers for front-line support are straight from business school and have little technical understanding of what their subordinates are tasked with doing. "I have faith you'll figure it out" is not a management technique. It's neglect.

    - Ironically, while management remains 100% staffed in the company, and is allowed to move around quite freely, the support rackers who *ARE* the "Managed" Support that customers interact with daily (the "product" that we're actually selling), are woefully understaffed and underpaid. Employee churn has rapidly increased. As the support ranks get depleted, upper-management has refused to hire replacements for fear of harming quarterly results. Experienced employees are heading to greener pastures with proper leadership and support. While managers move between teams fluidly, non-management rackers must wait 6+ months to move to a new team. So while there are opportunities to move, good luck making it happen.

    Advice to Management

    Stop blaming plummeting Racker morale on the stock price.
    Stop blaming mid-level managers for not meeting expectations even though you prevent them from hiring new staff to backfill churned employees.
    Stop blaming Rackers for not buying in to the latest-and-greatest 6-month plan when you yourselves have no confidence in executing it.
    Stop selling products that the support floor hasn't ever been trained to assist customers with (or better yet, get the product teams to work WITH support for once).

There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

See Most Recent

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