Rackspace - Middle Management Bureaucracy | Glassdoor
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There are newer employer reviews for Rackspace

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Helpful (3)

"Middle Management Bureaucracy"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Manager in San Antonio, TX
Current Employee - Senior Manager in San Antonio, TX
Recommends
No opinion of CEO

Pros

Fun place to work ,casual dress, great people, unlimited training

Cons

Low pay, stock equity is issued to vp/director level, managers and below see 500 shares every three years if they are lucky.

Support rackers are paid peanuts, while increases are single digits.

Equity is limited to once every three years (if you are lucky).

Promotions happen frequently, but more about who you know, not about your potential. As a result rackers in key positions have no clue what they are doing, so when leadership pushes down an initiative (one rackspace, cloud, hybrid) duct tape is used to get the policy in place, smoke and mirrors are used with leadership/sales. Rackers hold a big launch party, shortly after the customers start complaining, support can't fix the problems, internet tweets crank up the heat and a new initiative is sent from top down and the whole cycle starts over again.

Advice to Management

Increase the number of times you do engagement, issue options to Rackers every quarter, before a product launches have a cold eyes review from another group. Have interview feedback sessions/ surveys.

Other Employee Reviews for Rackspace

  1. Helpful (3)

    "Great place for great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Rackers have autonomy around how they approach their work. There is very little limiting structure/process in most areas. Rackspace is a meritocracy. Smart, hard working people can do whatever they want.

    Cons

    Autonomy can lead to inconsistent execution. It also takes new hires a bit longer to learn how to do things the Rackspace way. Fast growth results in frequent changes, which can be frustrating to some.

    Advice to Management

    Develop technical leaders. There are lots of great business leaders who don't understand the technology. This can lead to slow or incorrect decisions.


  2. Helpful (1)

    "Be hungry, change is constant, speak up."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Manager in San Antonio, TX
    Current Employee - Channel Manager in San Antonio, TX
    Approves of CEO

    Pros

    Substance over flash goes far.

    Cons

    Managers and jr. Leaders need further development to actually lead.

    A casual environment is not always appropriate.

    Advice to Management

    Imperative to understand difference between managing a business and leading people.


There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

See Most Recent

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