Pros

Really great culture that is friendly and encouraging. Have not seen a better company culture. The career development is really amazing as well! The leadership is big on training and helping you get where you want to go in your career. They also provide a plethora of self paced training and offer to pay for your technical certifications. There is also a lot of career path options to choose from. Really really great company to work for.

Cons

In the sales division for internal promotions to become a seller you do not get a good pay increase for your base salary. It's better to come to Rackspace Technology straight into a seller role with good amount of sales experience or IT sales experience. The ISR role is for those needing more experience, but there is heavy micro-managing for ISR's. It has great uncapped commission if you are good at the position and keep surpassing your goal. But Acquisitions/Outbounding as an ISR is not successful most of the time. Most sellers in Acquisitions as an Account Rep do not stay in that position for long as the majority of sellers do not hit goal. And the goals leadership sets for sellers beyond the ISR role are bad, and need to be lowered to avoid the high turnover we have.