RadioShack - Its a job, that's about all that can be said | Glassdoor
There are newer employer reviews for RadioShack
There are newer employer reviews for RadioShack

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"Its a job, that's about all that can be said"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Store Manager in Austin, TX
Former Employee - Store Manager in Austin, TX
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at RadioShack full-time (More than a year)

Pros

Friendly staff, culture in store is good if you take part. Upper management positively supported sales and management meetings were laid back but focused.

Cons

The expectations are to make RadioShack your life. As a manager you'll work long hours and unless you are in a high volume store there's a decent chance your employees will make more then you do from promotional bonuses (celluar sales)

Advice to Management

Restructure how employees/management are paid for cellular sales. Paying a commission per sale on an individual basis leads management into sometimes wanting to take sales for themselves to pad their meager paycheck rather then promoting sales staff to generate sales and leaving the managing to the managers

Other Employee Reviews for RadioShack

  1. Helpful (5)

    "Company has lost its way"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The people I work with are friendly and amazingly helpful considering what is asked of them. Other than that, there are none.

    Cons

    This is a company with a very poor business plan. The focus is entirely wrong for the current retail scene, and completely ignores the successes all around them and how they are achieved.
    In order of importance, in my opinion, here are the problems:
    1. The almost complete lack of media advertising causes little or no traffic into the store. Flyers are released weekly, but show up only in the actual stores.
    2. The prices are higher on every item than almost any other competing retail outlet. Even batteries are cheaper at my local grocery store for a name brand.
    3. Selection is laughable with many common items stocked in only one model.
    4. The sales focus is almost entirely on Cell phones. An area where competition is ferocious, especially from dedicated stores where the selection is better and far more streamlined due to access to carrier systems. Setup and activation in a Radio Shack store averages about one hour….seriously?
    5. Other than the Mall stores, the locations tend to be in tired, old strip malls with minimal visibility.
    6. Stock and restock seems without regard to current inventory needs, and the most popular selling items are incomprehensibly never shipped. Shipments arrive at the store in multiple containers that appear to have been packed by monkeys tossing things into boxes.
    7. There is absolutely no effort made toward loss prevention, and as a result theft is high. Something the managers are often held accountable for. The camera systems in use are ancient technology with few capabilities.
    8. The hiring and screening process is seriously flawed, recently allowing a known felon to be hired and rapidly steal thousands of dollars of merchandise…the store manager received the sole blame…..seriously?
    9. Stores follow a rigid system of item placement and display which makes little sense, changes it often, then places the same item in several areas, confusing the customers.
    10. Managers are treated like children and have little or no input about their stores. District managers make no attempt at team building and often openly criticize managers in front of employees thereby lowering the stature of the manager. They provide zero motivation for improvement in their stores, using intimidation and veiled threats.
    11. Employees, even at the lowest level, are required to be proficient in the most mundane and pointless tasks. Nobody specializes in anything. This creates a staff that has only a little knowledge about everything.
    12. Morale of sales associates is completely ignored and there is little or no motivation to improve sales.
    13. Employees are paid far less than other retail stores, and typically receive minimum wage with pathetic sales incentives. This creates an unhappy and unskilled staff.
    14. Employees are told they must get the customer to pay extra for a ridiculous “protection” plan. Then when the customer needs to utilize it they must give surrender the defective item, and then wait a week or so for a gift card to satisfy them. Only then does the customer realize they were misled into paying for “protection” that is hard to collect on.
    15. The POS system is seriously out of date and awkward. Many routine tasks are cumbersome and confusing. Software is never updated, and expired functions not removed. The IT capabilities in this company are severely deficient and a complete overhaul and streamlining is long overdue.
    16. Many of the stores are in shoddy condition with worn out carpet and half the light fixtures not working.

    Advice to Management

    Radio Shack needs to create, or in their case re-create, the business niche that put them on the map back in the day. They cannot hope to compete
    with Wal-Mart, Best Buy, Target, or certainly Amazon, unless they offer items that are unique and competitively priced. Electronic items, Television specialty devices, cables, parts, weather radios, scanners, hobby items etc. are what founded the company, not cell phones. The company needs a new business plan to make it the place people think to go for items the big stores just don’t carry. Service to the customer is a hallmark of Radio Shack, but the fact is that customers really care mostly about price.
    An employee profit sharing plan should be implemented to encourage and motivate sales, and the current commission system should be replaced by decent wages.


  2. "Low pay and high expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Reno, NV
    Current Employee - Store Manager in Reno, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at RadioShack full-time (More than a year)

    Pros

    Awesome management experience
    Commission
    Monthly bonuses for manager and staff

    Cons

    Too inconsistent, changes way to much. One focus and behavior today, then completely different tomorrow
    Sales associates get frustrated from so much change
    Managers don't get paid enough for what they do

    Advice to Management

    Use more consistent systems and the company would be more successful
    Pay your people what they are worth or you will lose a lot of great workers who use RadioShack as their first stepping stone to better companies


There are newer employer reviews for RadioShack
There are newer employer reviews for RadioShack

See Most Recent

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