Employee Review
- Current Employee, less than 1 year★★★★★
Supporting you for success
May 18, 2021 - Customer Success Manager in London, EnglandRecommendCEO ApprovalBusiness OutlookPros
As a tool, Reachdesk is market leading. Although this is great it does mean that, as a CSM there can be a lot of working when things go wrong, which is going to increase as the company keeps growing. However, anything like this and other areas that potentially make the role more challenging are consistently being reviewed and improved in a transparent way. Reachdesk really does care about their employees and does everything they can to set them up for success. The culture for this is fantastic and I've not worked at a place where everyone is so supportive, yet working hard towards a common goal.
Cons
As the company is growing so quickly, there is a consistent change in processes and how we work, team set ups etc. However, this is all done to support the growth and the team. It's a great problem to have.
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Other Employee Reviews
- Former Employee, more than 1 year★★★★★
Pros
Honestly loved my time working here, the people are great and the benefits are really good as well. Work hard play hard environment forsure
Cons
None as of right now
Continue reading - Former Employee, more than 1 year★★★★★
Company is contracting!!!!
May 25, 2023 - Anonymous Employee in New York, NYRecommendCEO ApprovalBusiness OutlookPros
The idea of Reachdesk is great!
Cons
- [ ] co-founder and Sr. leadership shows extreme bias! - [ ] Frontline managers are extremely in experienced and lack overall ideologies, competencies and experience to run efficient teams. Leading them to unethical behavior that is no conducive to greater team and lining their own pockets! - [ ] This is a UK first company that is all smoke and mirrors. All new business that is brought on is effectively churned based on the depth and functionality of platform they are unable to keep customers. They churns as much as they bring on in quarter. The company is a severely contracting and is a sinking ship! Far from industry leading platform! - [ ] There is zero room for growth and career progression if you’re in senior level career. Company lack core foundation and experience to provide fair and equitable treatment for their employees. If you’re looking to grow, this isn’t the company for you! - [ ] Do your research on co-founders as they instill toxic culture that spews from the top down!
