RealPage - Great place to work. | Glassdoor
There are newer employer reviews for RealPage
There are newer employer reviews for RealPage

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Helpful (3)

"Great place to work."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in San Francisco, CA
Current Employee - Anonymous Employee in San Francisco, CA
Recommends
Neutral Outlook
No opinion of CEO

I have been working at RealPage full-time (More than 3 years)

Pros

The employees here are very talented and there are many opportunities for advancement. This is a very stable job with good pay and decent benefits.

Cons

The culture is NOT like most tech companies in the bay area. If you are looking for a cool tech vibe, this is not the place. They do not go over and above to show their employees appreciation.

Other Employee Reviews for RealPage

  1. "It's a place to start, not make a career out of."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Specialist in Greer, SC
    Former Employee - Care Specialist in Greer, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at RealPage full-time (More than a year)

    Pros

    There is lots of room to grow with the company. They have something known as a Career Path that teaches you ways that you can grow with the company. It allows you to get raises and move forward within the company. Everyone here has started in the marketing part, which is answering the phones and they have moved forward from there. The team leads are helpful for the most part. The benefits are okay and start immediately. They review your calls with you (known as shop) to give you a better understanding of how you sound and how they want you to sound. They have a lot of companies in the area that give you discounts just for working at the company as long as you show them your badge. They recognize you for the work that you have done by either giving you your own parking spot for a week/ month, putting your picture/name on the company achievement board, throwing lunch parties, and a host of other things. Levelone is also open to the ideas of others, no matter where you are in the company. There are bonuses for getting high shop scores, setting appointments, coming to work on time and a few other things.
    Everything is done online, from clocking in and out to adjusting your benefits. You really don't have to meet with anyone for anything other than shops.
    The top people in the company love to walk around and get to know everyone that they can. So it is not uncommon to see the Vice President to just come up to some random Joe coworker and just began a conversation or ask how is the company treating them. They actually want a real answer, so don't be afraid of letting what's on your mind come out.

    Cons

    They mess up with your pay. Going through Career Path there are different levels and each level gives you a different pay raise. If you are not on top of them for that you will not get the pay raise. They are not good about stopping garnishments when the are supposed to be stopped.
    Seniority means nothing if your shop scores don't remain at the number that they want you at. You can be moved to another team without any say and different team leads have different criteria on how they want the calls answered. So where you may have a passing score of 90 something with one team lead, you may have a failing score of 80 with another team lead. Even though you are taking the call the same exact way that you always have to get the passing score.
     When moving up in the company from marketing to TLA (Team Lead Assistant) they do not go by how well you do your job or how long you have been with the company, it is based on how many times you have applied for the position and if you know someone that is on the hiring panel.
    There is a lot of ambiguity for some of the positions, because they change the rules almost every week on how to handle things and it is not always communicated to everyone on that team. So the only way that you will find out is if you are close to a coworker that has been told something and they hear you do it wrong and tell you the new way of doing it.
    Lots of favoritism. If they like you then you can pretty much get away with anything, but be sure that they like you as much as you think they do, because a lot of the people there are cut-throat and will smile in your face just to set you up to be fired. I have seen it happen a great bit.
    From the moment that you come into the interview they have you thinking that you are helping people and that it is not telemarketing, but that is not the case. This job is all about sales and when the numbers are low you are the first to go.

    Advice to Management

    Try to keep an open line of communication with the boss so that when there are changes made they will be sure to inform you. No matter what always keep a positive attitude, anything less will kick you out the door Quickly. No matter how well you do your job, expect customers to curse you out. It is a very diverse workplace IN EVERY WAY, so keep an open mind. Try to get along with your coworkers, they make the job easier, BELIEVE ME. Always pay attention to your email, that is a MAIN way of contact for everyone, even if they sit right next to you.


  2. "Easy Job but a lot of Micromanaging"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Associate in Greer, SC
    Current Employee - Marketing Associate in Greer, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at RealPage full-time (Less than a year)

    Pros

    Easy job with a flexible schedule that can be traded. Laid back depending on the shift.

    Cons

    Too many opinions of how to take a call and to much gray area. Peer mentoring may help some but not all; its someone's opinion of how you should do your job.

    Advice to Management

    Do away with peer mentoring. Do away with all the gray area.

There are newer employer reviews for RealPage
There are newer employer reviews for RealPage

See Most Recent

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