Redbox - Could be a great company | Glassdoor
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There are newer employer reviews for Redbox

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Helpful (3)

"Could be a great company"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Field Service Representative I in Oklahoma City, OK
Current Employee - Field Service Representative I in Oklahoma City, OK
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Redbox full-time (More than a year)

Pros

Free movies, laid back atmosphere, somewhat autonomous position, generous paid time off, nice uniforms, wellness reimbursement

Cons

Redbox has a "metrics" system in place that is flawed in many ways. Regional managers and above have an "untouchable" or "unattainable" type of attitude. The new route optimization program is ridiculous. One of the reasons I took the position is so I could run my route according to my personal preference. Sometimes life happens and you may need to make a Dr. appointment or pick up a sick child from school. The route op program eliminates any freedoms like that. My opinion is that, as long as you are completing your route accurately and in the time frame allowed you should be allowed to run it as you please. In the near future they with be tracking all field service reps with GPS. I have a huge problem with this. I feel that it is an invasion of privacy. What will Redbox do with this info? Sell it? It is not cost effective or necessary. They claim this will cut costs but we have not been shown how. The reports that are generated from discs loaded in the kiosks are grossly inaccurate. I have been written up twice based on these reports. I keep daily records of all of my daily activities. i.e. how many discs I loaded in to each kiosk, how many discs I removed from each kiosk, etc. The reports very rarely reflect what I record. I hear weekly "Disregard xxx report, it's wrong this week." I am a very thorough person and can guarantee the reports are wrong. Believe me, I am not alone. I think it is a way for the company to avoid paying out bonuses. Long story short, Stay away from this company. It could be a great company to work for but the micromanagement has killed team morale and will eventually be its downfall.

Advice to Management

Chill out. Let us work. Visit with your Field service people and ask them for advice. They are your best resources in the entire company. Be more transparent and hold yourself / each other accountable. Spend an entire day with the field service guys/gals and not just an hour or two. You yourself run a route by yourself. Don't be a paper pusher and be more hands on. Reward hard work. Have an "open door" policy at every level of management. Be nice to people on your way up because you'll meet them on your way down. Apologize when you are wrong. The only correct actions are those that demand no explanation and no apology. Be decent.

Other Employee Reviews for Redbox

  1. Helpful (3)

    "fun in the beginning but turned bad quickly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Redbox full-time (More than a year)

    Pros

    the work it self is ez

    Cons

    A lot of paperwork, time restrictions, over baring management, back stabbing coworkers

    Advice to Management

    Best friends don't always make good Regional Managers.


  2. Helpful (4)

    "This Company Sets New Standards For Micromanaging People!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSR1 in Williamsburg, VA
    Current Employee - FSR1 in Williamsburg, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Redbox full-time (More than a year)

    Pros

    The company offers great benefits in the form of medical , dental & vacations.
    You are reminded of them every meeting!

    Cons

    As a field rep your every move is micromanaged!
    Now they are introducing GPS tracking to watch over the field.
    Most of the field reps I know have had their hours cut by 15 to 20%!
    They cut full time reps hours & hire in part time, 3rd party & seasonal workers.
    This is not a company to build a future with - cuts are happening all over!

    Advice to Management

    Re-institute some trust,responsibility & privacy back to the field & you might get moral
    out of the toilet!

There are newer employer reviews for Redbox
There are newer employer reviews for Redbox

See Most Recent

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