Regions Financial - Fair, adjusting, supportive call center position. | Glassdoor
There are newer employer reviews for Regions Financial
There are newer employer reviews for Regions Financial

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"Fair, adjusting, supportive call center position."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Relationship Banker, TeleBanking in Pensacola, FL
Former Employee - Relationship Banker, TeleBanking in Pensacola, FL
Recommends
Approves of CEO

Pros

Supporting junior management, Team Leaders are very involved in your performance, giving that their incentive is on the line. Fair incentive plan for associates, full time guaranteed, no Sundays and Saturday rotations. Never worked beyond 7 PM. Great sick time/vacation plan, and ten paid holidays. People are very friendly, lots of food given out... You will gain weight.

Cons

Lack of research in the hiring process recently brings underqualified people, thus morale and conficence has been on the decline. Training is sufficient, but lacks a psychological side to it when it comes to dealing with irrate callers.

Advice to Management

Understand your employees' side of the situation. Better prepare employees to the changing banking environment.

Other Employee Reviews for Regions Financial

  1. Helpful (1)

    "Overall a good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Orlando, FL
    Former Employee - Assistant Branch Manager in Orlando, FL
    No opinion of CEO

    Pros

    The opportunities on a corporate level. In Birmingham AL, the opportunities are endless if you are willing to relocate. Senior Management listen and try to provide solutions.

    Cons

    If you want a promotion with a pay raise, it is best to leave the company. I've seen it time after time, great candidates are bypassed because senior managers are looking for a quick fix instead of investing in current employees.


  2. "Good place to work if you want to learn how to be a teller."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Saint Louis, MO
    Current Employee - Teller in Saint Louis, MO
    No opinion of CEO

    Pros

    It is a good place to learn standard bank operating procedures and government standards for banking. It is a good place to learn cash handling and basic teller functionality. It is a large bank, but still has the feel of a small community bank.

    Cons

    It is very difficult to transfer or to advance from your current position. Current bank fees are high and customer dissatisfaction is becoming greater as fees increase, making it even harder to reach sales quotas.

    Advice to Management

    Allowing more room for advancement and growth would help teller become more focused on improving customer service and satisfaction. Also, robotic greetings and thank you's (when required at all times with each and every customer) make it difficult to be genuine and helpful in determining customer needs and making sales happen.

There are newer employer reviews for Regions Financial
There are newer employer reviews for Regions Financial

See Most Recent

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