Regions Financial - tech support was really credit card sales | Glassdoor
There are newer employer reviews for Regions Financial
There are newer employer reviews for Regions Financial

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"tech support was really credit card sales"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Ecommerce Analyst in Hoover, AL
Former Employee - Ecommerce Analyst in Hoover, AL
Doesn't Recommend
Disapproves of CEO

Pros

The call center is a revolving door so if you need a job, and can cast a shadow you'll easily get hired. You will be expected to run a credit check and sell a credit card to each caller whether it's morally correct or not.

Cons

Managers give Southerners a bad name and many are just hick morons. Mine was a little short guy who thought he was hot and used to sleep at his desk. Regardless of the degree of contact with the public you're under pressure to sell credit cards. To reach quotas my co-workers sent unsolicited debit cards and credit cards regularly. These folks won all kinds of recognition and it was all called Meet the Need of the customer.

Advice to Management

Now that Dowd has retired maybe the bank could turn around. But those hidden fees that the middle class customers are strapped with are just wrong. Change your policy and allow telephone clerks to credit customers those obscene fees when it's an honest mistake!

Other Employee Reviews for Regions Financial

  1. Helpful (1)

    "Think "Office Space"... About those T.P.S. Reports..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Jackson, MS
    Current Employee - Assistant Branch Manager in Jackson, MS
    Doesn't Recommend
    Approves of CEO

    Pros

    Good Benefits
    Good Hours
    Little Micro management

    Cons

    Bad Management
    Too Many Middle Management Figure Heads With Nothing to Do
    Six Different Bosses
    Every Department tries to push their goals on the branches

    Advice to Management

    Get rid of deadweight managers. Don't put all the sales responsiblity on the branch.


  2. "About Regions Bank"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Specialist in Dunedin, FL
    Current Employee - Financial Services Specialist in Dunedin, FL
    No opinion of CEO

    Pros

    Benefits aren't bad. It's basically an average place to work.

    Cons

    Pay is low. Difficult to move up unless you make the right connections.

    Advice to Management

    Making salaries more competitive will create the desire for employees to think of their positions as more of a career rather than just a means to an end. Also all with adequate qualifications should be given a fair opportunity to interview for higher positions.


There are newer employer reviews for Regions Financial
There are newer employer reviews for Regions Financial

See Most Recent

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