Regus - Normal ups and downs of any company, overall good experiences | Glassdoor
There are newer employer reviews for Regus
There are newer employer reviews for Regus

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"Normal ups and downs of any company, overall good experiences"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
No opinion of CEO

I have been working at Regus full-time

Pros

There is a lot of support, the training is comprehensive, the sales material and collateral are above average. There are a lot of tools and support to help sales people acheive their goals. Expectations are very clearly defined. My co-workers and peers are easy to work with and very helpful.

Cons

The fast paced environment is not for everyone, the company wants to be innovative and always ahead of the customers needs so there is a tremendous amount of change. You might find this exciting or you might find it stressful. Depends on the person. Field teams are fantastic, the centralized functions could use some improvement.

Advice to Management

Fix the GSC

Other Employee Reviews for Regus

  1. Helpful (6)

    "Truly an awful Company to work at!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting in Addison, TX
    Former Employee - Accounting in Addison, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time (Less than a year)

    Pros

    They seem very slick. They will appear to the public like the most concerned caring company - as if all they really care about is human beings. But it's all a sham.

    Cons

    Cram you into tiny work spaces. Micromanage your work. Keep adding more new job requirements to you daily and expect you to work harder and longer for the same entry level pay. Regus keeps buying more and more international companies and keeps getting more and more integration work to do. But will not give you time to do your job - they expect miraculous results immediately! Will fire you in a heartbeat and have you escorted out the door in front of everyone on a whim. Absolutely no job security. You can't complain about anything or they will fire you. They just want yes people willing to become work slaves, and never complain. They expect miracles. They expect you to do things without any training. Fix this, fix that, constantly. Their communication is terrible. They don't share information and half the time they give you job duties with incomplete instructions or knowledge. Asking for more information is seen as complaining.

    Advice to Management

    Decide on set requirements for a job and don't change it. Additional duties should be paid for, not assumed that the person will take on all the additional work for free. Stop micromanaging staff. Give staff time to perform the work.


  2. Helpful (4)

    "Beauty Before Brains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Regus part-time (Less than a year)

    Pros

    Clients can make the day easier.

    Cons

    -1 1/2 CSR employees doing the job that requires 5+
    - No matter how much a part-time person wants the full-time job they will hire someone from outside who has no knowledge and you get to train them
    - Managers want to know what you are doing every 10min
    - Managers cannot seem to do even basic work and will consistently call CSR and assign tasks that the managers get paid for
    - If you want to work here act as dumb as possible. People who are smart and can work in fast environments are treated horribly, while lazy workers or talk with clients and management all day are the queen bees that management will ask you to become like and compare you to.
    - My manager thinks I am having a panic attack because I can talk real fast....my brain just processes information faster
    - If management asks you if you had any problems today...LIE. Telling them the issues you have to deal with or asking for help makes them call you in for "talks" about panic attacks in public, not showing the clients the work is hard, and not being able to handle your job.
    - You WILL get blamed for everything, even if there is no proof it is your fault
    - Gossip, gossip, gossip...managers love to talk down about anyone not in the clique
    - I was told by management that part-time workers do not get holiday pay yet my check says otherwise
    - I have been told i CANNOT get health Insurance
    - If a CSR leaves you will be forced to work full-time till an outside replacement is found all without any full-time benefits
    - Management is two-faced. They act like angels and have been taught how to say the worse things to employees but make it sound like encouragement.
    - Management will not want you to learn outside your job (csr 1 cannot learn about billing, management, or sales) because then you can ask for that job when the person leaves.
    - When you are denied the full-time position that is given to an outside person you will have to train the new person and management tells you its because they have more experience
    - Management will try to keep you around after you don't get the position you applied for within company by enticing you with a future position that you will also be denied for because your inexperience.
    - You can do everything right, but if management sees one mistake they will make sure you know that you never do anything right
    - Management will tell you it is your job as CSR to allow Regus clients and clients of Regus clients to verbally assault you either in person or over the phone because Regus, not you, gets paid for it.
    - If you are like me and have to take the job because of lack of options, play as dumb as a brick, half way do your job so you can get to know clients (first priority), and stay just long enough to make your resume look good.

    Advice to Management

    The workplace is not high school where everyone gossips and breaks off into cliques. Learn from other companies mistakes and treat you employees like humans. Otherwise you could have a mass protest or lawsuit like walmart and the food places as of late.

There are newer employer reviews for Regus
There are newer employer reviews for Regus

See Most Recent

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