Rent-A-Center - race to the top at any cost | Glassdoor
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There are newer employer reviews for Rent-A-Center

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"race to the top at any cost"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Manager in Bakersfield, CA
Current Employee - Sales Manager in Bakersfield, CA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Rent-A-Center full-time (More than 10 years)

Pros

decent health coverage without a union

Cons

middle management creates unnecessary stress and creates there own company policies to succeed and get promoted.

Advice to Management

treat your customers and employees with respect,

Other Employee Reviews for Rent-A-Center

  1. "A good place to learn."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Baltimore, MD
    Current Employee - District Manager in Baltimore, MD
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Rent-A-Center full-time (More than 3 years)

    Pros

    Large company with decent benefits. Looks good on a resume. You get to learn how to hire people constantly.

    Cons

    Constant management change over. Delinquency issues, always chasing a number. The job itself is a lifestyle and not a career move. You must enjoy being a number and not an individual.

    Advice to Management

    Understand your people are a commodity. Stop the constant threat of being replaceable. Accept that the product is geared toward people who normally are slow payers or won't pay.


  2. Helpful (4)

    "You must drink the Kool-Aid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Lowell, MA
    Former Employee - Store Manager in Lowell, MA

    I worked at Rent-A-Center full-time (More than 5 years)

    Pros

    decent wage for retail
    no sundays (for now)
    not commission based

    Cons

    I last worked for RAC 6 months ago, but I gave them 5 years of my life. By that I mean working at RAC literally steals your life away. They do not care if you have a spouse, kids, or personal hopes and dreams. You will pretty much never see them again. It is a joke among employees with a running tally of how many divorces RAC has caused. You must work 8am-until the work is done. If you do not hit arbitrary metrics the work is not done. The more kool-aid you drink the more you give until you are suddenly working 8am-9pm five days a week. If you do something to better yourself on your days off (like take college courses) management will actively try to stop you - up to and including cancelling your day off. There is no requirement to have a degree at any level so their reasoning is why would they want you to get one...you'll only be able to leave the company for better options more easily. If they keep you from getting a degree you will feel stuck there. (This is the reasoning I was presented by my District Manager).

    Job duties include:
    1) Calling delinquent customers repeatedly (at least twice a day) and then being told to sell them something else when they finally make a payment.
    2)Delivering product to dangerous neighborhoods in hazardous conditions (they don't care if there is a blizzard, you need to deliver that big screen so the crack head can steal it)
    3)Bug bombing the truck and store on a regular basis for roaches and bedbugs
    4) repossessing product from those same dangerous situations (and now they are pissed)
    5) repossessing bedroom sets from small children.
    6) being constantly harassed by management to "hit 5.9%" and be "up" on the week

    The hourly rate may sound good to a stockboy from another environment but in the greater scheme of things the pay is terrible, the benefits package is a joke, and health care costs are double out of the standard employee's paycheck over average.

    Advice to Management

    Advice to management: try treating the employees with a modicum of respect.
    Advice to current employees: there are jobs out there that will both pay well and treat you with respect
    Advice to applicants: Run, quickly, in the opposite direction.

There are newer employer reviews for Rent-A-Center
There are newer employer reviews for Rent-A-Center

See Most Recent

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