Restaurant.com - Good place to work... if you like no structure | Glassdoor
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There are newer employer reviews for Restaurant.com

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Helpful (3)

"Good place to work... if you like no structure"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Arlington Heights, Cook, IL
Former Employee - Customer Service Representative in Arlington Heights, Cook, IL
No opinion of CEO

Pros

-Good coworkers
-HR department was approachable, upper management was not.
-You can wear jeans to work every day in CS

Cons

-Little to no direction from management
-Policies were constantly changing
-No communication between upper management, supervisors and 'team' members
-QA was constantly changing how they 'graded' calls
-Good luck getting someone to take a supervisor call, I don't think anyone ever called my customers back
-Favoritism in 'promotions' and 'incentives.'
-Empty promises from all levels of management

Advice to Management

LISTEN TO YOUR EMPLOYEES. When you tell your employees they are doing a great job and promise them a reward for it follow through on it.

Other Employee Reviews for Restaurant.com

  1. "Independent Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Independent Consultant in Mumbai (India)
    Current Contractor - Independent Consultant in Mumbai (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Restaurant.com as a contractor (More than 3 years)

    Pros

    On time payments every fortnight

    Cons

    Commissions structure reduced effective November 2016

    Advice to Management

    Review the commission structure


  2. "Before Greed Took Over"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restaurant.com full-time (More than 3 years)

    Pros

    *Passionate employees
    *New and exciting
    *Opportunity to move up quickly
    *Amazing people

    Cons

    *New upper management led to decrease in job satisfaction
    *Nothing was ever good enough....little positive feedback
    *Many people became dishonest and greedy
    *CSO and VP's were cut throat and deceptive
    *Lots of lies and back stabbing ...gossip!

    Advice to Management

    N/A there isn't any more management in the sales department....

There are newer employer reviews for Restaurant.com
There are newer employer reviews for Restaurant.com

See Most Recent

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