Restaurants-America - An absolute circus show with very little hope for improvement | Glassdoor
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There are newer employer reviews for Restaurants-America

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"An absolute circus show with very little hope for improvement"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Server
Former Employee - Server
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Restaurants-America full-time (Less than a year)

Pros

1)The corporation has motivation to try and rake in as much money as they possibly can.
2)Where I work, as a server, there is potential to make decent money IF, and only IF, you work on the busy weekend night shifts. (Usually between $100 to $200 per weekend night shift)

Cons

1) In order to rake in more profit, not only do they rely on steady patron rate, but they cut corners in supplies, they have the tendency to pay employees for less hours than they've actually worked for the pay period (on numerous occasions I've dealt with this), and they use some of their employees as tax havens... as a way to have more taxes taken out from their employees and less taxes for them.
2) They refuse to allow many of their employees to take on full-time hours, and if you happen to exceed full-time on accident, you have to watch that they don't change the hours on your paycheck.
3) They hire extremely incompetent management members. It seems that their screening for appropriate management members, if they even do, is faulty. Many of the management lacks professionalism in dealing with employees and even customers. They have even hired people who had just been fired from previous jobs for serious offenses. I'm not entirely sure how that is allowed to happen, but it does.
4) It even goes beyond management for a given restaurant. Corporate leaders and overseers also share the common quality of lack of professionalism. Any concerns or care for employees and their morale is minimal. This makes the waters extremely muddy when trying to deal with employee issues.
5) There is an extremely high turnover rate of employees in all positions, including management. Lack of professionalism on the part of many of the managers has contributed to this, unfortunately.
6) Frequent dress code changes at the whim of the owners: This wouldn't necessarily be a bad thing except that every time they do that, employees are forced to put more money out of their pockets in order to meet the requirements... otherwise they lose their job.
7) No employee benefits at all. Although it is assumed most restaurants won't give you benefits, I still will list this as a con to working with this particular corporation. I know they can afford to assist in little ways for their employees, but they choose not to.
8) Lends itself to becoming a hostile work environment, which it became. That is why it is important that they take the time out to find management members with a sense of strong professionalism, objectivity... and dare I say a standard of morals (?)

Advice to Management

I would highly suggest and highly recommend that you concern yourselves much more with cultivating a great sense of morale in your employees. Allowing for a toxic and hostile work environment to develop can be comparable to cancer, once it spreads it becomes very difficult to eradicate. The only way to ensure that this happens is to seek out and hire competent and professional individuals for your corporate leadership and management positions. Please take seriously the concerns of any of your staff! They are human beings just like you, don't forget that.

Other Employee Reviews for Restaurants-America

  1. "Constantly full frustrations."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    At the store level, the staff was close knit and great to work with.

    Cons

    We never had the tools to do our jobs. We could not regularly resupply our glasses and plates because corporate never paid bills. The payroll checks bounced three times in two years. Upper management changed several times and with each change each new guy promised to fix equipment, pay bills, get us plates and glasses, etc (but nothing ever changed). Managers were under paid and, on one occasion, forced to work six days a week as punishment.

    Advice to Management

    Pay your bills, hire and train the right upper level management, and find an identity for your menus.


  2. "Primebar management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sous Chef in Tampa, FL
    Current Employee - Sous Chef in Tampa, FL
    Recommends
    Neutral Outlook

    I have been working at Restaurants-America full-time (More than 3 years)

    Pros

    I can creat new menus everyday, and I get to put together beer dinners which are a lot of fun. The people I get to work with are amazing individuals.

    Cons

    Long hours, no benefits, and not much room to grow.

    Advice to Management

    Managers need to be involved with the whole restaurant not just one area. The communication skills need to be hammered into managers.

There are newer employer reviews for Restaurants-America
There are newer employer reviews for Restaurants-America

See Most Recent

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