Rick Hendrick BMW - Lots of work for little pay | Glassdoor
There are newer employer reviews for Rick Hendrick BMW
There are newer employer reviews for Rick Hendrick BMW

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"Lots of work for little pay"

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  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - SERVICE ADVISOR in Charleston, SC
Former Employee - SERVICE ADVISOR in Charleston, SC
Doesn't Recommend

Pros

One of the best things about Hendrick BMW was the people that I worked with. They were friendly accomodating and willing to help with difficult tasks. Also as an employee you are provided with free health insurance.

Cons

Service management was greatly lacking. Never a moment to breathe, constant stress, phones ringing off the hook, not enough employees to handle the volume of incoming calls and customers, yet the expectation was to always be able to get very high CSI scores.

Advice to Management

Hire a new service manager and allow employees to have input. Look at how other successful dealerships are run and adapt some of their strategies. Hire a warranty administrator and let them code tickets and hire some dedicated receptionists for the service dept.

Other Employee Reviews for Rick Hendrick BMW

  1. "Great if you're family"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office
    Former Employee - Office

    Pros

    benefits are some of the best in Charlotte. some employees are there for years, others just can't get promoted unless a family member of management doesn't want the position. if you are

    Cons

    nepotism is big here. pay rate is not so wonderful unless you are selling cars or service. some employees are there for years, others just can't get promoted unless a family member of management doesn't want the position. if you are patient and stick it out, you will eventually see a promotion.

    Advice to Management

    pay scale should be above industry standard for the area. be more honest and fair in treatment of non-family member employees


  2. "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Rick Hendrick BMW full-time

    Pros

    AMAZING employees! Everyone works hard and has a great team attitude!

    Cons

    ZERO work to life balance.

    Advice to Management

    Start using days off to promote hard work. There is not a lot of time off outside of work so I think it will be very beneficial to the younger generations.

There are newer employer reviews for Rick Hendrick BMW
There are newer employer reviews for Rick Hendrick BMW

See Most Recent

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