Ricoh Americas Corporation - Great opportunity if you're driven | Glassdoor
There are newer employer reviews for Ricoh Americas Corporation
There are newer employer reviews for Ricoh Americas Corporation

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Helpful (2)

"Great opportunity if you're driven"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Account Executive in Bloomington, MN
Current Employee - Account Executive in Bloomington, MN
Recommends
Positive Outlook
Approves of CEO

I have been working at Ricoh Americas Corporation full-time (More than 3 years)

Pros

Ricoh is a great place to start a sales career. The training is top notch and your resources are endless. The company has recently undergone a transformation and new exciting things are always coming down the line. If you're driven, focused, and can quickly move past losses, you can make a lot of money. Advice to new reps: Learn the comp plan, sell services.

Cons

There are many time consuming responsibilities that fall onto the sales reps. I spend a fair amount of time chasing orders and resolving issues. I'd much rather be spending this time on the phone and in front of my customers.

Advice to Management

Restructure the activity standards. Too much effort is spent loading calendars with non producing fluff.

Other Employee Reviews for Ricoh Americas Corporation

  1. Helpful (1)

    "Ricoh Latin America in Weston, Florida - Never understood this place. Run if you can!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Ricoh Americas Corporation full-time

    Pros

    Not many during my short tenure. The only I can think of: It's a thriving company in a declining industry, there's a lot of work to do thanks to the many manual processes and due to the lack of resources and disorganization. They keep hiring because they need a thousand people to make sense of the million Excel files and to create a hundred reports. Met nice people there.

    Cons

    • The problem is top management, unethical and with personal agendas
    • An employee here can not complaint, should not voice an honest opinion or say the truth; otherwise will be fired
    • Too many bosses, few non-managers to support all the bosses’ requests.
    • Seldom hire from within. Instead, they bring “Over-qualified” (on paper only) people from outside. It seems the new policy says: “Let’s forget about the loyal people who have pushed the company to where we are now”
    • Closed door policy. Very rigid formal political structure and secretive culture. They even divided the office. Now high level executives are separate from regular employees.
    • Seniority is taken into account only when assigning cubicles to employees. The oldest in the company gets the window! For promotions is another story.
    • Destructive criticism from the president. Employees that really care about the company feel discouraged by his remarks. President does not care much about people. Never approaches employees. Just waves and says Hola, hola!
    • With very few exceptions every year everyone knows who will be “selected individuals” for the next trip: The favorites
    • Who you know, instead of what you know, will move you up. If a couple of influential VP's and the president like you, then you’re all set.
    • Low morale. No employee recognition program in place. Recognition is just a “Thank you”. Low morale among employees. Promotions are based on how much you relate to top management. Hard work, talent, and dedication seldom get you ahead in here, unless your friend is....
    • Lately the company has put emphasis on bringing new people with new ideas to the company. Why don’t they begin with top management first? Some of them with near 30 years in the company, and most people still wonders why we were still stuck with Excel.
    • They have been utilizing employees for jobs not related to their specific functions to save money (moving machines from the office to another site for an event). The reward? A thank you email recognizing their good job and a $50 card. $50 divided by 6-7 hours overtime = less than $10/hour. Ridiculous!
    • No end of year bonus. You have to earn it by competing in Christmas contests. These are fun, but if you don’t participate, not only you get labeled as anti-social, but you'll have no probabilities of earning the extra money.

    Advice to Management

    Promote an open but healthy atmosphere. Do not preach transparency when you do not even know that word.
    Value and provide growth opportunities to employees who are high performers and contributors. Fire the bad, but keep the old talent that has kept you going until now.


  2. Helpful (2)

    "Decent place to work in a declining industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Davenport, IA
    Current Employee - Account Executive in Davenport, IA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ricoh Americas Corporation full-time (More than a year)

    Pros

    + Great manager
    + Flexible schedule, freedom to do your job
    + Backend support for orders and solution design is good
    + Exceptional service techs who know exactly what they are doing
    + Commission on used machines/services/software is very good

    Cons

    - Base salary will be what you survive on for at least 3-4 months
    - Gas reimbursement ($200/mo) is a joke when you spend $350-$500
    - Transition to services-led company is under-supported
    - Commission on new devices is awful
    - Requirements for account executives revolve around information being poured into Salesforce, failure to do so results in unending "conversation" about activity
    - Getting rejected (part of sales obviously) on a daily basis in a saturated market

    Advice to Management

    Focus efforts more on driving sales through encouragement and contests that aren't a joke. Spreading 1 iPad or $1000 across 5000 reps isn't really a sales contest. Understand that yes, activity drives sales, but more importantly that happy reps who are properly incentivized and encouraged will ultimately grow the business more than an unhappy sales force pushing numbers into a CRM system.


There are newer employer reviews for Ricoh Americas Corporation
There are newer employer reviews for Ricoh Americas Corporation

See Most Recent

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