Ricoh USA - Used to be a GREAT company now it's just OK | Glassdoor
  1. Helpful (1)

    "Used to be a GREAT company now it's just OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Glendale, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Ricoh USA full-time for more than 8 years

    Pros

    I've been with Ricoh for 15 plus years. The culture was great for the first 12 years and you felt like family. Leadership had a good pulse on what was going on and was engaged with employees. Good benefits, flexible work schedule, average pay, incentive trips for top performers.

    Cons

    Over the last 3 years Executive leadership has no emotional intelligence to what's happening in the field. Quotas are consistently delayed by 3 months or more and are not obtainable, even for consistent top performers. Territory assignments take months to figure out. Commission structure has changed dramatically and it takes months to get paid on deals. Collaboration between departments are very strained. To many... people get paid on deals that they weren't involved in. Culture and company direction has changed dramatically and leadership has made excuses of what's really going on.

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    Advice to Management

    Executive Leadership needs to be more visible in the field and really listen to the folks with boots on the ground. A 60 page compensation plan is extremely difficult to understand and it shouldn't be 3 months delayed at the start of the fiscal year. This has been a consistent problem for the past 3-4 years.

    Ricoh USA2019-08-20
  1. "Very Forward Thinking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Technician in Jacksonville, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ricoh USA for more than a year

    Pros

    Job security is definitely a priority.

    Cons

    Location change might be in order.

    Advice to Management

    Keep up the good work.

    Ricoh USA2018-08-23
  2. Helpful (1)

    "Steady reliable employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Site Manager II in Racine, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ricoh USA full-time for more than 8 years

    Pros

    Benefits and decent time off

    Cons

    Being a contractor means possibility of loosing job every few years if site doesn't renew due to cost.

    Advice to Management

    Increase wages to keep the good employees and prevent costly turnover. People are more interested in money than a job well done certificate.

    Ricoh USA2019-09-12

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