Thank you for your positivity! We're a young company with a small but hard-working team, and it's lovely to see that hard work being recognised. We believe in a transparent review system, which is why we do not take down or hide reviews on our platform unless they're prejudicial or baseless. Even when a student's view of a session doesn't align with their tutor's, it's still representative of their experience, and we encourage our tutors to learn from them. That being said, we’re always eager to improve further, so if you have any further feedback or suggestions, please do not hesitate to contact Moorea, our Tutor Relations Manager (herself a tutor with Ringle for 4 years) at moorea.mehta@ringleplus.com.