Ritz-Carlton - Great Company - need effective management. | Glassdoor
There are newer employer reviews for Ritz-Carlton
There are newer employer reviews for Ritz-Carlton

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Helpful (1)

"Great Company - need effective management."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Los Angeles, CA
Current Employee - Anonymous Employee in Los Angeles, CA
Recommends
Positive Outlook
Approves of CEO

I have been working at Ritz-Carlton full-time (More than a year)

Pros

Beautiful properties in wonderful locations. Excellent service from the hotel teams. The best customers! Many, many wonderful employees. Excellent training program. The product and service make it easy to be in sales!

Cons

Lack of management causes employee relationship issues. Expected to work overtime without pay. Many staff changes/moves caused lack of consistency in service and hurt relationship building with customers - it was confusing for a customer to call in to get a new assistant each time.

Advice to Management

Stop gossip immediately rather than joining in. Motivate your sales team. It seemed like minimal effort was being applied to building new relationships. Treat all employees equally.

Other Employee Reviews for Ritz-Carlton

  1. Helpful (1)

    "Amazing!"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - SPA Concierge in White Plains, NY
    Current Employee - SPA Concierge in White Plains, NY

    I have been working at Ritz-Carlton part-time (Less than a year)

    Pros

    Extremely well company, they take care of their employees.

    Cons

    Wages are not as much as expected from such a prestigious hotel.

    Advice to Management

    Hotel employees wages should make more.


  2. "Wonderful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Concierge in Sarasota, FL
    Former Employee - SPA Concierge in Sarasota, FL
    Recommends
    Positive Outlook

    I worked at Ritz-Carlton full-time (More than a year)

    Pros

    Excellent benefits, room discount, uniforms laundered on-site, employee dining room, great coworkers, good pay

    Cons

    hard to achieve work/play balance, long hours, demanding guests, stressful at times

There are newer employer reviews for Ritz-Carlton
There are newer employer reviews for Ritz-Carlton

See Most Recent

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