Ritz-Carlton - The best tools for Hospitality Industry | Glassdoor
There are newer employer reviews for Ritz-Carlton
There are newer employer reviews for Ritz-Carlton

See Most Recent

"The best tools for Hospitality Industry"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Guest Relations & Recognition Manager in Guía de Isora (Spain)
Former Employee - Guest Relations & Recognition Manager in Guía de Isora (Spain)
Recommends
Approves of CEO

I worked at Ritz-Carlton full-time (More than 3 years)

Pros

Focus in Customer Experience and Excellent product and services. Is the reference is Luxury Customer Service.

Cons

First you have to really believe what they are teaching you and after you have to be strong enough to implement and do what you have learned.

Advice to Management

Unfortunately, the greatest difficulties are found within the organization. If you handle the teams, for example through surveys, there is no excuse to stop doing them, even if there is an international crisis. Consistency in procedures, Credo, Employee Promise, etc. must always be fulfilled and supervised to really believe in what they teach you.

Other Employee Reviews for Ritz-Carlton

  1. "Ritz"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nice people and environment to work for

    Cons

    Very exausting questions and they do not gve you good feedback on why you failed


  2. "Front Office Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Office Agent in Riyadh (Saudi Arabia)
    Former Employee - Front Office Agent in Riyadh (Saudi Arabia)
    Recommends

    I worked at Ritz-Carlton full-time (More than a year)

    Pros

    Customer Service.Guest Relations.Sales and Marketing.

    Cons

    Noany,its Simple does not mention.

    Advice to Management

    it was Amazing Experience

There are newer employer reviews for Ritz-Carlton
There are newer employer reviews for Ritz-Carlton

See Most Recent

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