Rogers Communications - Direction | Glassdoor
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There are newer employer reviews for Rogers Communications

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Helpful (1)

"Direction"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Manager in Toronto, ON (Canada)
Former Employee - Manager in Toronto, ON (Canada)
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Rogers Communications full-time (More than 10 years)

Pros

Hard working and dedicated teams, who want to deliver sound solutions and exceptional support.

Cons

Very disjointed leadership, changes direction monthly if not more, poor downward communication.

Advice to Management

Company needs strong, accountable leadership within RBS division.

Other Employee Reviews for Rogers Communications

  1. Helpful (1)

    "Rogers Call Centres are severely micro-managed, resulting in a very stressful job with no hope for career advancement."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Consultant
    Current Employee - Customer Service Consultant
    Recommends
    Approves of CEO

    Pros

    Group RRSP, 90% Health/Dental, 50% off all Rogers services, stock options, commission, cash bonuses and weekly prize giveaways (e.g. TVs, ipods, etc.), continuous training, access to internal job postings.

    Cons

    Managers are changed frequently depending on your shift start time, and you have to bid for your shifts: 7am-3,8-4, 9-5, 10-6, 11-7, 12pm-8, 1-9, 4-midnight. But they only keep 25 EEs out of 1000 in the call centre with an AM start time, so everyone else is forced to work night shifts and on weekends as they don't give M-F shifts. So you have no work/life balance.

    Advice to Management

    Managers need to work at improving EE morale and offer greater assistance in helping EEs with their work/life balance. Also they must create a mentoring program for career development to avoid increased staff turnover.


  2. Helpful (1)

    "Will Rogers ever learn?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in New Toronto, ON (Canada)
    Current Employee - Management in New Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rogers Communications full-time (More than 10 years)

    Pros

    - Employee discount on wireless and cable products
    - Very affordable Rogers gym membership with access to fitness classes, including yoga and many more
    - Tim Hortons located at the OMP campus
    - Location: mins to Yonge/Bloor
    - Reasonable parking can be found at nearby condos/apartments

    Cons

    - Senior Leadership Team (don't think I need to expand on this point)
    - Company is too reactive in everything they do... from marketing campaigns to how they treat they employees... as a result, they lose loyal customers and tenured employees
    - Tenured employees are paid ~30% less than their peers who do not have industry experience
    - The only time you "may" get a raise is when you either get another offer or you threaten to leave
    - Annual merit increases do not align with inflation
    - You don't get feedback when they reject you for a new position; hiring process can take over 5 months before you get a declined email from HR!
    - There are some cases wherein Mgers are reporting to their peer! Same level of mgt. Not really sure how this creates a "mentor relationship"?
    - Bad people Mgers due to lack of training/coaching/mentorship

    Advice to Management

    - Reward your loyal customers
    - Recognize your tenured employees by compensating them fairly... what's fair is fair and fair market value is what is fair and appreciated
    - Take a good look at how your Directors are treating their middle mgt
    - Your org is too vertical and too horizontal
    - Some teams have multiple people working on the same projects/processes, stepping all over each other
    - You need to have better mgt training for all levels of mgt

There are newer employer reviews for Rogers Communications
There are newer employer reviews for Rogers Communications

See Most Recent

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