Romano's Macaroni Grill - Being a server | Glassdoor

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There are newer employer reviews for Romano's Macaroni Grill
There are newer employer reviews for Romano's Macaroni Grill

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"Being a server"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Server
Current Employee - Server
Recommends

I have been working at Romano's Macaroni Grill part-time

Pros

You don't have to buss your tables. You don't have to do silverware. Minimal cleaning and side work.

Cons

Average serving issues like customers and slow days.

Advice to Management

Not everyone can get a doctors note for being sick. Not everyone can afford health insurance.

Other Employee Reviews for Romano's Macaroni Grill

  1. "Chaotic Mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Torrance, CA
    Former Employee - Server in Torrance, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Romano's Macaroni Grill part-time (Less than a year)

    Pros

    People I worked with excluding the two faced management team. Free food. Some really nice regular customers.

    Cons

    Management wanting respect; however, offering no respect in return. Servers not doing side work. Present crappy employees who are played as favorites, and can get away with anything. Dirty place. I worked there 7 moths and concrete floors never really cleaned. The food is not authentic.

    Advice to Management

    Get some management. It is a corporate, chaotic gerbil wheel as far as upper management. Try getting a hold of somebody listed on the EthicsPoint bulleting they have on the office door. Joke. Seriously, a joke. Nobody listed will return your call, nobody.


  2. Helpful (1)

    "Terrible work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chef/Supervisor in Colorado Springs, CO
    Former Employee - Chef/Supervisor in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Romano's Macaroni Grill full-time (Less than a year)

    Pros

    Advancement opportunities, benefits for hourly employees

    Cons

    Management's bonuses are tied to food and labor costs so employees are overworked. Everybody has two jobs so they're already burned out before work. The food is disgusting and not at all "crafted" as they tell you during orientation. Making kitchen work harder, the recipes all include some amount of pre-made frozen product, but still require some final preparation before service so you end up doing all the work of making good food just to assemble frozen crap. Lots of promises were made but very few came true. After five months I was still pulling steward (dishwasher) shifts despite being a culinary school graduate. The new company that acquired Romano's is clueless as well, seeing only numbers on paper, and not the people involved. Scheduling is done online, at random, inconsistently, at the last minute, and includes a high amount of double shifts, meaning either driving back and forth 20 minutes each way, or wasting a couple hours in the afternoon while not getting paid.

    Advice to Management

    Treat people like people, not as dollars. Your chefs are part of the show, pay them better. The disparity between what servers with little training will make during their four-to-six hour shift versus what line cooks make for a long day of hard, sweaty work is too great. Find another way to reward management. Make some food in house, the frozen stuff is gross.

There are newer employer reviews for Romano's Macaroni Grill
There are newer employer reviews for Romano's Macaroni Grill

See Most Recent

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