Ross Stores - A great experience | Glassdoor
There are newer employer reviews for Ross Stores
There are newer employer reviews for Ross Stores

See Most Recent

"A great experience"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Part Time Sales in Philadelphia, PA
Current Employee - Part Time Sales in Philadelphia, PA
Recommends
Approves of CEO

Pros

Everyone was really nice at my locations

Cons

they dont pay much there

Advice to Management

you can move up quickly if you a hard worker

Other Employee Reviews for Ross Stores

  1. Helpful (4)

    "Worst place I've ever worked!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier Etc in Phoenix, AZ
    Current Employee - Cashier Etc in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Very busy. If you like fast paced atmosphere, this is the place for you. Pay is average for retail, and discounts are good.

    Cons

    On the floor training from day one. Terrible customer service, for example. Greet customers as they walk in, ring up purchases as fast as possible, answer the phone, check tags, process returns, onstantly call for backup, chat with customers while watching out for theft, scan returns and go-backs, keep area clean and complete your assigned sizing all this all day until your shift ends!

    Advice to Management

    Stop micro managing. This would not be necessary if Ross' training was more adequate. Better customer service is achieved when employees are assigned to specific areas during their entire shift. Too many expectations for the pay. Have two people at all times at the register. This eliminates the need for constant calls for backup. Long lines are never good or fast customer service which completely contradicts Ross' standard of fast service. Employees are busy doing things that are a complete waste of time. Sizing is a waste because it takes cashiers away from the register. Ross prides itself on time management, but we waste more time doing things that can wait.
    Employees are also expected to be security in hopes to prevent losses. Employees are hired to cashier, stock merchandise prevent theft, ( what are the cameras for)? etc. All for around $ 7.50 an hour? Give me a break. Theses issues can easily be resolved by assigning employees to a specific area during their shift, and rotate the jobs between employees on a daily basis. Keep two cashiers at all times at the register so that managers don't have to be bothered, and get their jobs done. This process keeps the lines flowing and the store operations in general flowing smoothly. I don't understand why this is so difficult.


  2. Helpful (2)

    "It was very unorganized and not enough communication."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stocker in San Antonio, TX
    Former Employee - Stocker in San Antonio, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    It was a set schedule working as a stocker and the discount was very fair and had weekends off unless we had a big truck coming in.

    Cons

    Managers had very poor communication skills with their team members, and they also lacked in respecting them because they would get into conflict on the sales floor with other people around instead of being discreet and disciplining in private.

    Advice to Management

    Be more understanding of your team members and learn how to train your new employees a little better so they fully understand their job.

There are newer employer reviews for Ross Stores
There are newer employer reviews for Ross Stores

See Most Recent

Work at Ross Stores? Share Your Experiences

Ross Stores
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or