SHL - GREAT POTENTIAL MARKET, BUT MANAGEMENT IS VERY POLITICAL | Glassdoor
There are newer employer reviews for SHL
There are newer employer reviews for SHL

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"GREAT POTENTIAL MARKET, BUT MANAGEMENT IS VERY POLITICAL"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Riyadh (Saudi Arabia)
Former Employee - Anonymous Employee in Riyadh (Saudi Arabia)
Doesn't Recommend
Negative Outlook

I worked at SHL full-time (More than 5 years)

Pros

- Market footprint
- Top-of-the-mind recognition
- Great commission structure
- Advanced system integration

Cons

- Extremely political environment
- Growth is not determined by your effort, but by the company's mood at the time
- Lack of funding
- Unsure/undedicated leadership
- Credit department is Draconian

Advice to Management

- Understand you are a sales organization and only sales will provide you the sustenance needed. Therefore focus your energies behind the sales platform and run with it.

Other Employee Reviews for SHL

  1. "Interesting"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Consultant
    Former Employee - Associate Consultant
    Recommends

    Pros

    variety of clients, global brand, diverse people, opportunity to travel, training and exposure to different products

    Cons

    limited use of products, lack of communication sometimes between sales and consulting, high turnover and management and people changes, less synergy between country offices

    Advice to Management

    focus on internal HR and providing broader consultancy father than product based solutions and greater sharing of knowledge and experience between countries and more cohesive client management


  2. "It paid the bills but they focus too much on metrics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Customer Service in Atlanta, GA
    Former Employee - Help Desk Customer Service in Atlanta, GA
    Recommends
    Positive Outlook

    I worked at SHL full-time (More than a year)

    Pros

    Excellent training and a very busy work place; plenty of work to do each day of the week.

    Cons

    VERY heavy focus on metrics; expected to "WOW every caller" but you get dinged if you take the time required to actually do so.

    Advice to Management

    Take those metrics in balance with what you ASK the rep to do. You want us to "educate the callers" and "promote and explain other solutions" but then you ding people that actually DO it.

There are newer employer reviews for SHL
There are newer employer reviews for SHL

See Most Recent

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