Wake up!!!!! - Mid-Level Manager SITA Employee Review

1.0
Mar 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Pay reasonable, good pension arrangements, many bright and very pleasant people to work with.

Cons

Where do I start? Poor tools, poorly thought-out procedures, (if indeed, there was any thought put into them in the first place). HQ in Geneva completely isolated and out of touch with what's happening on the ground. Senior Management (SLT) are a joke, followed not far behind by an enormous HR department that is far too powerful for the common good. There are some decent people in HR but the majority are at the bottom of the food chain and can only follow the corporate mantra. By the way, I NOTE THAT HR ONLY RESPONDS TO (MORE OR LESS) FAVOURABLE REVIEWS ON GLASSDOOR. This is indicative of extremely dishonest management and should raise alarm bells with potential employees! The so-called SLT is interested only in listening to the views of people that have a positive view of what's going on and pooh-pooh any voices of dissent. Real management would have shelved the disastrous Horizon project years ago but with there being nobody with any balls in the company at a senior level, that didn't happen. Why nobody senior with balls in SITA? Because they've already noted to what happens to people that don't agree with policy and voice that disagreement. Those people have quietly been 'made redundant', which is something that happens on a small scale all the time in this organisation. All the best people have gone, often without having had a choice in the matter. Am I bitter? Nah, just keeping my head below the parapet before some damn fool trying to make a name for him- or herself shoots it off.

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SITA Response
9y
Hi, and thanks for your feedback. I welcome your comments and take feedback seriously. Over the last 18 months we have implemented a lot of significant improvements to tools and technology, in the last employee survey this was the one item that had the most significant improvement in score. We continue to work on improving processes and we are launching a continuous improvement process that all employees can contribute to, I do encourage you to find out more and get involved, be part of the change you want to see. Regarding Glassdoor, you are right, we have been getting to grips with Glassdoor and there are still things to learn, I have been responding to most comments we receive, and I am now inviting many of my colleagues on to respond to reviews. Overall, I would like to understand your concerns and the reasons why you’re unhappy with HR, so do please feel free to get in touch and give me a call.

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