SSE - Customer service advisor | Glassdoor
There are newer employer reviews for SSE
There are newer employer reviews for SSE

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"Customer service advisor"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Advisor in London, England (UK)
Current Employee - Customer Service Advisor in London, England (UK)
Recommends
Neutral Outlook
Approves of CEO

I have been working at SSE full-time (More than a year)

Pros

Good rates of pay for the job itself, especially for a call centre job.
Health and safety is taken serious, very seriously at SSE.
Always support if needed.

Cons

Far to many indecisive changes by management, the business demands change very quickly due to energy market.
Difficult to progress without being favoured by management, many vacancies were not advertised but simply given to, popular members of staff.
Office politics is excessive.

Advice to Management

Create a honest internal employment structure.

Other Employee Reviews for SSE

  1. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Perth, Scotland (UK)
    Current Employee - Customer Service Advisor in Perth, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SSE full-time (More than 5 years)

    Pros

    Good salary and have good offers on shares within the company

    Cons

    Very hard to progress unless your "friends" with management. Not treated as a person, more a number to answer calls.

    Advice to Management

    Need to treat there teams like family not just the customers


  2. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AREA SALES MANAGER in London, England (UK)
    Former Employee - AREA SALES MANAGER in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SSE full-time (More than 5 years)

    Pros

    Provides all the training and support you will ever require!
    SSE have a "family" view when it comes to their staff. They provide a good working atmosphere and challenges are never short! Success stories were shared through "open door," a dvd sent out to all the sales branches.
    I was able to develop myself and progress up the food chain in a short period!
    SSE will always have a special place in my heart!

    Cons

    Being in the sales department, we worked long hours but that is just the nature of sales.

    Advice to Management

    Interact and listen more to those at the bottom of the food chain.


There are newer employer reviews for SSE
There are newer employer reviews for SSE

See Most Recent

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