SYKES - Customer Care Provider | Glassdoor
  1. "Customer Care Provider"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Care Provider in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES

    Pros

    Working from home is the most important thing for me.

    Cons

    Customer service is hard. They didn't have a de-escalation policy, or training in place when I was hired.

    SYKES2016-12-02

    SYKES Response

    February 9, 2017HR Representative

    Thank you for taking the time to rate SYKES. Your feedback, especially about solidifying our de-escalation processes, is really valuable. We will use your input to continue to improve. Thank you for your service in caring for the customers who call in for our help.

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  1. Helpful (2)

    "Very Professional, yet personal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Trust Advisor in Lakeland, FL
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time for less than a year

    Pros

    Family feel, professional atmosphere, and fun training program.

    Cons

    Customer service reviews were oddly handled. Easy to misunderstand. The pay wasn't enough.

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    SYKES2019-12-03
  2. "XBox Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Technician 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time for more than a year

    Pros

    Awesome Job I am still very good friends with my supervisor and we have not worked there in a while. Had all the necessary tools to fix anything. All the people I worked with were the BEST!!

    Cons

    cant think of a thing

    Continue reading
    SYKES2020-03-31

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