SYKES - It's like a big high school.... | Glassdoor
  1. Helpful (1)

    "It's like a big high school...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time

    Pros

    - They feed you when corporate comes - Above average starting pay ($9 starting out, $9.50 after 6 months)

    Cons

    - Mandatory overtime some days. (When the call volume is expected to be high, or when the new iPhone releases you will have mandatory overtime. Which means instead of a hour lunch you will have a 30 min lunch.) - "Petty" co-workers, and managers. If you have a question about a call, or a customer wants to speak to a manager they will usually try to avoid taking the call, or mutter something under their breath, because everyone hates working there. - You won't be properly trained to sell DirecTV service. (This job is DirecTV sales first, and customer service second. A majority of customers you speak to will already have DirecTV.) - They also caught people smoking weed, and having sex inside one of the bathrooms that's why they lock the front bathrooms after 6pm.

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    SYKES2017-01-02

    SYKES Response

    April 18, 2017HR Representative

    This is valuable feedback, and we appreciate your post. It's unfortunate that your experience was less than ideal. SYKES strives every day to make improvements in training -- not only for employees -- but also for managers. We know that finding and keeping top talent will set us apart in the long run.

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  1. Helpful (1)

    "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Work At Home Customer Care Professional in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time for more than a year

    Pros

    I loved the balance they provided.

    Cons

    I wish I could go back as a part time employee.

    SYKES2020-02-06
  2. "XBox Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Technician 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time for more than a year

    Pros

    Awesome Job I am still very good friends with my supervisor and we have not worked there in a while. Had all the necessary tools to fix anything. All the people I worked with were the BEST!!

    Cons

    cant think of a thing

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    SYKES2020-03-31

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