SYKES - Customer Service Rep. | Glassdoor
  1. Helpful (1)

    "Customer Service Rep."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SYKES full-time for less than a year

    Pros

    Energetic Work environment. Great training personel

    Cons

    They push SALES way to much at my site vs the overall customer service aspect overall. They don't accept a Dr's note for time missed even when medically necessary.

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    SYKES2017-02-20

    SYKES Response

    June 21, 2017HR Representative

    Thanks for sharing your experience. Working in a customer facing position can sometimes be a challenge, especially learning to balance customer needs with team and corporate goals. At SYKES, we believe that our skilled representatives are empowered to go beyond service and to treat every interaction as an opportunity to deepen the relationship with customers.

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  1. Helpful (1)

    "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Work At Home Customer Care Professional in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time for more than a year

    Pros

    I loved the balance they provided.

    Cons

    I wish I could go back as a part time employee.

    SYKES2020-02-06
  2. Helpful (2)

    "Great Job"

    StarStarStarStarStar
    Current Employee - Web Search Evaluator 

    I have been working at SYKES part-time

    Pros

    Awesome place to work for

    Cons

    Biweekly Pay Big change from being a bartender

    SYKES2020-03-22

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