SYKES - Sounds Better than it is | Glassdoor
  1. Helpful (3)

    "Sounds Better than it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Agent in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES

    Pros

    Working from home Portable if you move from one location to another Will pay you hourly not per call Has room for advancement

    Cons

    Training is iffy; spent a lot of training hours listening to trainers fixing other students problems--some people did not receive equipment or passwords in a timely fashion Promised 20-30 hours per week--actually received 13-15 (except between Thanksgiving and Christmas) but you were still required to be available to them 42 1/2 per week making it difficult to get a second job "Support" consisted of typing questions into a chat room window and hoping someone saw the question, read it properly and answered it correctly. Support reps often couldn't answer questions so you were supposed to tell customers to go to dot com or that the issue was "still being researched" inadequate answers that left customers frustrated and you on the receiving end of this frustration. There was also some sort of online support document that was difficult to search. Software was out of date. Soft phone was problematic and often went down and dropped calls One of the worst jobs I've ever had. Worked seasonal for Hallmark and was then offered a job for Frontier Communications which has some of the worst customer service reviews I've ever read. Gave up on this company and moved on.

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    SYKES2017-04-18
  1. "Had some bad rap, but has come a long way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Meridian, ID
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SYKES full-time for more than a year

    Pros

    Culture has taken a huge turn around with the new site director. Leaders are actually invested in their people. Lots of fun activities now.

    Cons

    its a call center... so attendance is required. Kind of the name of the game for a call center job.

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    SYKES2020-01-18
  2. "Legit Work at home JOB"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time for less than a year

    Pros

    I was nervous when I first joined because there are so many scams out there. I was also uneasy because I started as a part time seasonal worker. I can tell you if you are actually willing to learn your program and want to work hard and succeed you can and you will here! I was hired on permanent Full Time and have benefits in less than 3 months time. There are opportunities to grow not only in the programs we work for , but also within Sykes. Your paid for training and most of the equipment you use for the majority of the programs is sent to you.

    Cons

    Starting pay is $10 per hour or your states Min wage whichever is higher of the two. I think it could be a little higher given the job tasks, or that a auto raise is put in for those who surpass ramp downs and stay on with the programs.

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    SYKES2020-04-08

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