SYKES - Sykes gives WAH agents a bad name. | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

Helpful (3)

"Sykes gives WAH agents a bad name."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Contractor - Customer Service Representative in Jacksonville, FL
Current Contractor - Customer Service Representative in Jacksonville, FL
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at SYKES as a contractor (Less than a year)

Pros

Consistent pay with biweekly automatic deposits.

Cons

If your computer does not have the same drivers as their boot disc, oh well, it is up to you to get another computer that will work because they view this as your issue and not theirs.

Advice to Management

Upper Management needs to learn how to train and teach, not just managing with a verbal whip.

Other Employee Reviews for SYKES

  1. Helpful (4)

    "Bad management, bad training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Milton Freewater, OR
    Former Employee - Customer Service Representative in Milton Freewater, OR
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Just about anybody can be hired.

    Cons

    Silly contrests, very bad training.

    Advice to Management

    Pay more, stop silly contests and use money as incentives. Train better trainers and have current employees set with new employees for two weeks to finish training.


  2. Helpful (2)

    "Potential to be better!!"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Sumter, SC
    Current Employee - Customer Service Representative in Sumter, SC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    The paycheck and hours are consistent, provided you come to work.

    Cons

    Management is clueless as to what the hell you have to deal with day in and day out 8 hours a day in the phone. The attendance/leave policy is something they they , make up as they go along. CSR's are undermined and under appreciated.

    Advice to Management

    get a clue, or get on the phone!

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

Work at SYKES? Share Your Experiences

SYKES
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or