SYKES - Bad management, bad training | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (4)

"Bad management, bad training"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Milton Freewater, OR
Former Employee - Customer Service Representative in Milton Freewater, OR
Recommends
Negative Outlook
No opinion of CEO

I worked at SYKES full-time (More than a year)

Pros

Just about anybody can be hired.

Cons

Silly contrests, very bad training.

Advice to Management

Pay more, stop silly contests and use money as incentives. Train better trainers and have current employees set with new employees for two weeks to finish training.

Other Employee Reviews for SYKES

  1. Helpful (2)

    "Potential to be better!!"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Sumter, SC
    Current Employee - Customer Service Representative in Sumter, SC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    The paycheck and hours are consistent, provided you come to work.

    Cons

    Management is clueless as to what the hell you have to deal with day in and day out 8 hours a day in the phone. The attendance/leave policy is something they they , make up as they go along. CSR's are undermined and under appreciated.

    Advice to Management

    get a clue, or get on the phone!


  2. Helpful (1)

    "Being a miniority in Nogales this company made me feel welcomed and assited me in a culture I did not know."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Nogales, AZ
    Former Employee - Customer Service Representative in Nogales, AZ
    Recommends
    Approves of CEO

    Pros

    The programs I worked was very interesting. They were either growing with added changes and new programs were being added. So there was always new learning experience. Sometimes easy and other are challenging to learn. The management was a open door policy. Management was always avaliable to speak with and to help. Also management was able to help us have a lunch room and lockers. Along with other facility improvements. During the close out management did try and help place it employee to other Job connections.. Also helped us into the transition of the unemployed.

    Cons

    The health insurance was not what I wanted as a insurance. After the buy out of ICT we turn into Sykes. Sykes then proceded to move all program slowly, the eventually closed the AZ unit completely.

    Advice to Management

    I wish we had the opportunity to transfer to a different part of the co, and or been offered to move to a different part of company

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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