SYKES - It was the most demanding employer I've ever worked for. | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (4)

"It was the most demanding employer I've ever worked for."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Malvern, AR
Former Employee - Customer Service Representative in Malvern, AR
Negative Outlook
Disapproves of CEO

I worked at SYKES full-time (More than a year)

Pros

Most of the people that I worked for the company were really friendly. It was one of the better paying positions I've had. If you don't mind working overtime, there were plenty of opportunities for that.

Cons

They were not very accommodating when it came to needing to be off on short notice, especially when you had been sick or went to the hospital. They would terminate people for anything that forced them to be out of work. Before resigning, the company tried to make overtime mandatory for everyone, even if you didn't want to work it. The atmosphere was really unpleasant, and it was so bad that I felt like I would end up in the hospital. I also felt that the company's expectations were unreasonable, and you had to get through every call as quickly as possible and try to meet their expectations. If you want to be off on holidays, don't get your hopes up. Even on Christmas Day, there were people that had to work.

Advice to Management

I'd say listen to the people that help you stay in business. Without them, you wouldn't be employed.

Other Employee Reviews for SYKES

  1. Helpful (1)

    "Bad Training Process"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Memphis, TN
    Current Employee - Customer Service Representative in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SYKES part-time (Less than a year)

    Pros

    You can work from home

    Cons

    Training is very bad. Processes are very poor. Changes protocols everday. No help in Production. You pay for all expenses. You work the hours they need you.

    Advice to Management

    Train upper Management better. Have actual AGENTS train agents. Computer skills should be a MUST. Reduce Class size. Fire those that can't keep up the pace.


  2. Helpful (3)

    "Sykes gives WAH agents a bad name."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Representative in Jacksonville, FL
    Current Contractor - Customer Service Representative in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES as a contractor (Less than a year)

    Pros

    Consistent pay with biweekly automatic deposits.

    Cons

    If your computer does not have the same drivers as their boot disc, oh well, it is up to you to get another computer that will work because they view this as your issue and not theirs.

    Advice to Management

    Upper Management needs to learn how to train and teach, not just managing with a verbal whip.


There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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