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SYKES

Part of Sitel Group
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SYKES

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Employee Review

  1. 1.0
    Current Employee, less than 1 year

    A complete Waste of Time

    Aug 15, 2012 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    work at home flexible schedules good pay

    Cons

    they don't train you right. you sit in 6 weeks of training going over essentially powerpoints that have little to do with the systems you're going to use then you go into a week of nesting where they turn you loose on the phones and provide no help. they mess up your pay and wont let you see your paystubs. if you ask for help during training or nesting they turn a blind eye and insult you. the trainers give you the wrong information because they havent taken a call in so long so when you get in production you have to relearn everything. the trainers and management are useless and unfriendly. they dont listen to anyone's concerns.

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    10 people found this review helpful
  1. 5.0
    Current Employee

    Great place to work

    Jan 7, 2022 - Intern - Health and Benefits 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work life balance is present

    Cons

    Sometimes it gets overwhelmingly busy

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  2. 4.0
    Current Employee

    Rating Sykes

    Jan 11, 2022 - WFH Customer Service in Arkadelphia, AR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to work for.

    Cons

    Very hard job to do. Not great training.

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