SYKES - Sykes, the good, bad, and Ugly. | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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"Sykes, the good, bad, and Ugly."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Team Manager in Minot, ND
Current Employee - Team Manager in Minot, ND
Recommends
Approves of CEO

Pros

Great opportunities for advancement, Excellent training, good knowledge sharing, great people, decent pay, and excellent recognition. Not to busy. Fair and balanced management. Good tools. I love working for Sykes. They put me through college and I worked and gained alot of experience. Overall I cannot complain, until I learned that I would be layed off. It was not a bad business decision, more of a necessity, but it still is hard. I developed my best friends and life time contacts at Sykes. I would recommend Sykes as a Stepping stone, not a lifetime career.

Cons

Lower pay compared to competitors, constant changes, violatile market. Unqualified employees. Angry customers.

Advice to Management

Keep the qualified people around. We always let the best people go to better paying Jobs.

Other Employee Reviews for SYKES

  1. "Decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Very professional environment
    Dedicated to proper training
    Many chances to move up

    Cons

    A lot like high school in the popular kids and class environment way
    Insane pressure to make sales which takes away from the customer service

    Advice to Management

    Focus on increasing confidence instead of sales because you will only ever have your few top guys if you don't


  2. "CCP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (More than 5 years)

    Pros

    My direct leader was very caring and involved

    Cons

    The hiring process has really taken a turn for the worst. I did some recruiting and was told if they can say their name to hire them. Then the trainers and coaches are stuck with new hires that are less than fit for the job

    Advice to Management

    Go back to being stricter with who you hire

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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