SYKES - Overall good experience | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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"Overall good experience"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Team Coordinator in Cluj-Napoca (Romania)
Former Employee - Team Coordinator in Cluj-Napoca (Romania)
Recommends
Neutral Outlook

I worked at SYKES full-time (More than a year)

Pros

As a manager if you work for a bigger account (130 agents) you receive a lot of support and resources.
Very good trainings for management level.

Cons

If you work for a small account you receive almost no support.
They kept there for a long time team leaders

Advice to Management

They should make it possible also for small accounts to receive all the support they need (trainers and more involvment from the other support departments)
Don't keep in Team Leaders which are no good for those positions. It might be cost efficient, but on a long term it does bad for the teams

Other Employee Reviews for SYKES

  1. Helpful (1)

    "Fruitful stay in Sykes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Professional in Manila, Manila (Philippines)
    Former Employee - Technical Support Professional in Manila, Manila (Philippines)
    Recommends
    Positive Outlook

    I worked at SYKES full-time (More than 3 years)

    Pros

    low salary compensated with a lot of benefits, friendly people

    Cons

    Office Politics and unable to take leaves


  2. "Customer Care Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Makati City (Philippines)
    Current Employee - Customer Care in Makati City (Philippines)
    Recommends
    Positive Outlook

    I have been working at SYKES full-time (Less than a year)

    Pros

    I love the nature of the business and the environment

    Cons

    The job requires you to be on a nigh shift

    Advice to Management

    none

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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