SYKES - Disorganized Company, Weak Systems, Impersonal Experience | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (2)

"Disorganized Company, Weak Systems, Impersonal Experience"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Tampa, FL
Current Employee - Customer Service Representative in Tampa, FL
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at SYKES part-time (Less than a year)

Pros

ability to work at home

Cons

Ineffective training that was too short and did not prepare us for work; trainers and floor support representatives who talked condescendingly to us, too much focus on one main "resource of information" when this resource is incomplete and not tailored for the types of calls that we get; imbalance of support reps to agents; insensitivity to needs of agents; constant "mandatory/voluntary" overtime.

Advice to Management

be more sensitive to the needs of your agents, as they are the face of your company. unhappy agents will make for bad customer service. choose quality over quantity. understand that they would not ask you questions if they had not checked their resources. become more of a team with your agents.

Other Employee Reviews for SYKES

  1. Helpful (1)

    "Satisfied Call Center Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Tampa, FL
    Current Employee - Management in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 10 years)

    Pros

    I have worked with Sykes for over 10 years and find it to be a fair and friendly company who provide career advancement, good benefits, a stable enviroment and good management.

    Cons

    As long as you do a good job and show up on time they will maybe work with your schedules. You need to have good attendance and know your job.

    Advice to Management

    Communication and coaching are important.


  2. "Need better organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Greenwood, SC
    Current Employee - Customer Service Representative in Greenwood, SC
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES full-time (More than 3 years)

    Pros

    You get at least 40 hours a week.

    Cons

    Seniority doesn't count when being looked at for other positions within the site. At this particular site some one from outside the site could be hired in a higher position that you put in for.

    Advice to Management

    To work closer with the team members they have and listen to what they have to say the representatives on the phones are the ones who knows what is going to be better for them.

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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