SYKES - The worst of the worst.... I pray, every day, to get away! | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (1)

"The worst of the worst.... I pray, every day, to get away!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service in Saint Louis, MO
Current Employee - Customer Service in Saint Louis, MO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at SYKES part-time (More than a year)

Pros

With the price of gas, it saves... a little.

Cons

Where do I start? The salary SUCKS. They have the money to pay more, but don't. They make sure that you are listed as "part-time" so benefits are zero. They that every day & time is "mandatory", especially holidays, so that they do not have to give holiday pay. They made sure to read the labor law o they can skate around every benefit, and anything that would benefit the employee.

They care NOTHING about the employee. They demand that you work overtime under threat of repercussions, reprimands, etc. they want you to work when they want, how long they want, and then have the nerve to HINT to you that you cant check your work email, you schedule while you are on the clock. They can't tell you not to because that would be in violation of federal law, making you work off the clock, but with threats, innuendos and other bullying tactics that is what they do.

They expect employees to do everything for the customer and give us, the employee nothing in return. I found out that a different contractor that has an account with the same as sykes, is paying their employees a higher incentive to do THE EXACT SAME WORK!

They set everything up so that you have no out. If you want time off & try to give it to them well in advance, the system will not accept it. If you wait until the system accepts it, too bad, can't get it.

They briefly mentioned PTO, and benefits, and have said nothing about it since. If you ask, you get ignored. I guess they regretted it, changed their mind and hope that everybody develops amnesia.

Their software is a joke and they take every opportunity to try to say it is the employees issue, so they don't have to pay you while they fix their problems.

If you DARE voice your opinion, you are labeled a troublemaker and targeted, nit-picked and harassed.

Why am I still here? Can't find anywhere else to go. The SECOND I find another position they will get an earful before I quit.

Advice to Management

What difference would it make? The management knows exactly what they are doing. And are doing nothing to change it.... for the employees.

Other Employee Reviews for SYKES

  1. Helpful (1)

    "My experience was bad because although they talk like they will work around your school schedule they wont."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent, Technical Support in Malvern, AR
    Former Employee - Customer Service Agent, Technical Support in Malvern, AR
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    The pay is alright and you never have to work overnights. You get breaks and a lunch and the job is easy.

    Cons

    If you go one minute over on a break you get wrote up. If you miss a day and don't make it up that same week you get another write up.


  2. "Great company with opportunities to grow!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Milton Freewater, OR
    Current Employee - Human Resources in Milton Freewater, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    This is a great organization with great people and I enjoy coming to work everyday. The company offers and encourages growth, you can come in with little to no experience and really work your way up to the top.

    Cons

    The medical package offered by the company leaves much to be desired - the annual cap doesn't even touch on what one person would acquire in medical bills for a year.

    Advice to Management

    Ensure that pay is competetive in order to attract and retain the best talent.


There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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