SYKES - Cozy, comfortable | Glassdoor
There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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"Cozy, comfortable"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technical Support in Shanghai, Shanghai (China)
Current Employee - Technical Support in Shanghai, Shanghai (China)

I have been working at SYKES full-time (More than a year)

Pros

Reasonable salaries compared to the workload

Cons

It depends on which account you are in

Advice to Management

Please keep working for new account projects

Other Employee Reviews for SYKES

  1. "Experience it the SYKES Way!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer in Cebu City (Philippines)
    Former Employee - Trainer in Cebu City (Philippines)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    People here are the ones who really know what they are doing and are NOT WANNABE's!

    Cons

    Guards are inconsistent. Lobbies are boring.

    Advice to Management

    -


  2. Helpful (2)

    "Dead end but pleasant enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brown Goods Technician in Edinburgh, Scotland (UK)
    Former Employee - Brown Goods Technician in Edinburgh, Scotland (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    * Good training
    * Overtime Opportunities
    * A lot of scope for lateral movement between accounts
    * On site catering

    Cons

    * It's a call centre job - there isn't much scope for advancement, other than to team leader.
    * Contracts come and go, meaning little overall security
    * Pay is poor and pay freezes the norm
    * In certain accounts, unreasonable targets lead to low morale

    Advice to Management

    No one is kidding themselves - a call centre job is a call centre job. You could do well by introducing some manner of incentive structure to counter the long pay freezes - even if it is just for high street vouchers etc - every little bit helps in these tough times. Continue to provide good technical training for the tech accounts - this is valuable and allows us to provide a better outcome to customers. It is great to feel confident when diagnosing faults.

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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